My brother-in-law's car (2013 Chevy Impala with the 3.6 V6). Started this weekend running rough. My brother-in-law tried swapping coils to see if the misfire traveled. Nope. So he pulled cylinder 1 plug and it looked like this. He replaced the plug and now can't even get it to fire up. Will not run. I spent the afternoon today looking at it with him. Why would it get smashed like that?? I heard that carbon build-up can lead to that but I haven't made sense of that yet. Any thoughts? Thanks!