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The reason I’m repeating myself is because he’s not listening. He’s asked for the information in writing repeatedly and I’ve given it to him and no, it’s not up to interpretation. It’s pretty clear to anybody that understands English. I don’t understand these personal attacks on me when I’ve...

I guess you got glossed entirely over the part that read “It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Owner’s Manual will...

Thanks. Looks good but I need the m2c962 spec, which now Looks like has been upgraded to the M2C972 which I believe both the Pennzoil platinum and the Pennzoil platinum ultra have.

Obviously, you didn’t read the owners manual statement properly. ;)

Everyone knows that you have to follow the specs in your owners manual to honor your warranty. Check through your owners manual for anything that mentions #Warranty. “It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet...

Interesting. More conflicting information why don’t they put it on the bottle?

Correct. Since I do my own oil changes, I always keep my receipts as proof for any warranty issues.

SAE 0W-20 Motor Oil XO-0W20-QFSWSS-M2C962-A1

So the 971 is for 5w30 oil and apparently the 972 is for 0w20 oil which is what I use. But my manual says to use 962. And what’s crazy is when I look at a 1 quart bottle of the Pennzoil platinum 0W20 it says that it’s 962 specification but looking at the 5 quart jug of Pennzoil platinum 0W20 it...

Apparently their website is in error. Yes on the Bottle it says 972–A1 there is no mention of 962- A1 and when I query the 972 it is not backward compatible and inclusive of the 962-A1. When I emailed Pennzoil Support to inquire they said that ultra was not certified for 962. Next time I go to...

Unfortunately, only for the Pennzoil platinum not the Pennzoil platinum ultra. It does not meet the 962 A1 requirement because they don’t want to get it certified. There’s something funny going on about this because they’ve gotten every one of their other oils certified. Why not the ultra...

Ok. True.

It’s documented in the oil specification in the owners manual .

No unfortunately and will void Ford warranty. :(