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I have. "We pride ourselves in our workmanship. These are just allegations without proof" ... paraphrasing but basically told me to take a hike. And they even have a (worthless) warranty on their work

I agree the engine oil weight won't cause failure, but it's just another thing that points to negligence on their part. Based on the threads I've read, it seems to be a really common failure after changing the oil cooler (or seals), and the fact I made it 50 miles out of their shop seems like...

Posted for reference, read post #4: https://sprinter-source.com/forums/index.php?threads/110781/ (3 miles from the dealership!!)

Hi Folks! First time poster, long time fan... I had a shop change an oil cooler on a Mercedes Sprinter 2500 (3.0L V6 Diesel). This is a very involved job - like 17 hours of tear down, and apparently requires neurosurgeon cleanliness, and meticulous attention to detail. One important bit is...