Attempted to bring this issue to their attention and received an unsatisfactory / ignorant response. Looks like I'll be shopping elsewhere when able! Here is my back and forth with them:
> wrote:
>
> Dear folks,
>
> A recent order of mine (Order no. 87040925) contained an oil filter (MANN W92017) for the following application:
>
> 2007 Chrysler Pacifica 4.0L V6
>
> This oil filter is not the correct type for this vehicle. This was discovered after I'd already installed and used the filter. I am certain of this because I contacted Mann directly (including their online catalog.)
>
>
https://catalog.mann-filter.com/NA/eng/oenumbersresult/245404515122018011724
>
> https://catalog.mann-filter.com/NA/eng/vehicle/MANN-FILTER%20Katalog%20Nordamerika/Vehicles/CARS%20%2B%20TRANSPORTERS/CHRYSLER/2007/Pacifica%20V6%20241%204.0L%20F.I.%20(VIN%20X)%20(T81421)
>
> I became suspicious after I disassembled the filter and found it to lack both an internal bypass valve and anti-drainback valve, which are both required for this application. The only attribute that this Mann filter shares with the correct model (Fram PH16 or equivalent) is a 3/4-16 thread, which means the filter will physically fit, but will not function as intended. This could possibly cause severe engine damage, a fact I'm quite upset about given that the filter is listed on your site as being correct for a 2007 Chrysler Pacifica.
>
> I write this note primarily to inform you so this situation does not repeat with another customer. I ask that the price for this filter be given as store credit or refund due to the error, which has the potential to be catastrophic.
>
> If you require further information or clarification, I encourage you to contact Mann at
>
[email protected]. Thank you for your attention to this matter.
>
> Regards,
>
On 12/14/18 9:15 PM, RockAuto Customer Service wrote:
> Dear ,
>
> We're sorry that the part you received was different than you expected. We have investigated the issue, and have found no evidence that this part is listed incorrectly. This part has never had a fitment or functional issue in the past.
>
> Additionally, RockAuto has a 30-Day Return Policy in which we can accept returns. Your order was placed on 6/15/2018. We're sorry, but we're not able to accept a return for refund, credit, or exchange at this time.
>
> In the future, please arrange your return or report an order problem using our Order Status & Returns page within the first 30 days after your order was placed, and we will be able to assist you.
>
> We sincerely apologize for any inconvenience this may cause. For further information, please see our Help pages or click the links below:
>
> What is your return policy?
> Can I return a part after 30 days?
>
>
> Thank you,
>
> Trace
> RockAuto Customer Service
>
> RockAuto HELP
>
http://www.rockauto.com
Folks,
The listing / vehicle application is a blatant error plain and simple. Chrysler specifies a filter with both an internal bypass valve and anti-drainback valve for this engine/application, both of which are not present on the aforementioned Mann oil filter. This filter DOES NOT cross reference to the correct PH16 equivalent as noted in my earlier E-mail.
I couldn't care less about the $5, but saving someone else the trouble should they order this filter (which will physically fit, but not otherwise compatible) was worth the time I spent sending an e-mail.
If you folks would contact Mann, they would have no trouble explaining the above to you, and how dangerous it is to run a filter that lacks these two important features.
The disregard for customer service and/or follow-up on a such an important oversight is very alarming-- to the effect that I will avoid ordering products from RA in the future. No response to this E-mail is necessary.
Thank you,
