Recent Topics
Ammeters?
by buck91. 09/21/18 03:55 PM
Need Help with Double D Knockers
by user52165. 09/21/18 03:41 PM
Opinion needed....
by Duffyjr. 09/21/18 02:56 PM
2017 nissan sentra
by jahwarrior1423. 09/21/18 02:47 PM
I Need A Safe Space- lol
by Zee09. 09/21/18 02:29 PM
Liqui Moly
by dawgn86. 09/21/18 02:10 PM
Valve issues
by kawie_guy. 09/21/18 01:54 PM
2018 Elantra SE
by wolf_06. 09/21/18 01:36 PM
Nasty looking oil filter
by atikovi. 09/21/18 12:43 PM
Laughing hard.
by StevieC. 09/21/18 12:26 PM
Apologies
by Drew99GT. 09/21/18 12:15 PM
Would Like the Manual Transmission to Make a Comeback?
by Speak2Mountain. 09/21/18 11:39 AM
Leaf Mulcher
by kwijibo. 09/21/18 11:32 AM
Pizza dough too crusty
by zorobabel. 09/21/18 11:26 AM
Lubegard Red or Platinum
by diyjake. 09/21/18 11:01 AM
Storing Car Outside
by Delta. 09/21/18 10:47 AM
Looking at a cheap commuter!
by ryan2022. 09/21/18 09:46 AM
Does Your 3.5EB Make Oil
by Gene K. 09/21/18 09:07 AM
Newest Members
JRMFt11, Navyretired, aikwae, ScottRousell, Direct_Rejection
66037 Registered Users
Who's Online Now
102 registered members (Atesz792, avi1777, astro14c, andyd, Astro14, 12 invisible), 1,837 guests, and 37 spiders.
Key: Admin, Global Mod, Mod
Forum Statistics
Forums67
Topics290,780
Posts4,850,160
Members66,036
Most Online3,590
Jan 24th, 2017
Donate to BITOG
Previous Thread
Next Thread
Print Thread
Hop To
Warranty on KYB strut #4496566
08/24/17 12:06 AM
08/24/17 12:06 AM
Joined: Jun 2009
Posts: 771
Chicago
bowlofturtle Offline OP
bowlofturtle  Offline OP
Joined: Jun 2009
Posts: 771
Chicago
I bought a set of KYB GR2 strut/shocks all around for the infiniti in 2015.

Looks like i have some minor seepage on my driver's front. I was ready to buy another one for $85 on rockauto but then i saw it came with lifetime warranty.


Has anyone done the warranty process with rockauto? Will they deny everything or just simply take everything reasonable in for warranty? Also is it free the whole process or am i out shipping to and from rockauto. I figure a strut might be pricey.





Its about half of level 5. (stupid numbering on this site)


The main reason why i'm considering replacement is a hear it over larger bump/potholes and i had a tire with inside cupping on that driver's front. I just got new tires on and i dont want it happening again, right now after 600 miles i dont see funny tire wear.

Last edited by bowlofturtle; 08/24/17 12:12 AM.

My toys
-05 Infiniti G35x 121k
-03 Suzuki SV650N 8.5k
Maintaining
-16 Jetta 1.4T 7k
-98 Nissan Maxima 145k
-09 Toyota Camry V6 86k

Re: Warranty on KYB strut [Re: bowlofturtle] #4496581
08/24/17 01:08 AM
08/24/17 01:08 AM
Joined: Apr 2012
Posts: 5,149
MA
Wolf359 Online content
Wolf359  Online Content
Joined: Apr 2012
Posts: 5,149
MA
I've done warranty work with Rockauto. It's pretty straightforward, you can either buy the new part and ship the old part back and they will reimburse you for the first shipment including shipping, however they won't pay for shipping for the part back so your real cost is the cost of mailing back the old struts. Or you could mail back the old struts and they'll just mail you the new ones.

Re: Warranty on KYB strut [Re: bowlofturtle] #4496757
08/24/17 08:43 AM
08/24/17 08:43 AM
Joined: Aug 2003
Posts: 2,491
DELAWARE
Hootbro Offline
Hootbro  Offline
Joined: Aug 2003
Posts: 2,491
DELAWARE
I have warrantied shocks through Rockauto and they will not in any fashion pay for the shipping to them, nor should they.


2018 RAM 2500 Cummins 6.7L (Factory Fill 5W-40)
2017 Jeep Renegade 2.4L (Idemitsu 0W-20)

Re: Warranty on KYB strut [Re: Hootbro] #4497112
08/24/17 03:45 PM
08/24/17 03:45 PM
Joined: Apr 2012
Posts: 5,149
MA
Wolf359 Online content
Wolf359  Online Content
Joined: Apr 2012
Posts: 5,149
MA
Originally Posted By: Hootbro
I have warrantied shocks through Rockauto and they will not in any fashion pay for the shipping to them, nor should they.


Only time I ever got free shipping was when the struts were defective. They were Monroe's. Evidently they had a batch where the springs sat a little too low. I called up the manufacturer and the manufacturer covered the return shipping, but they just wanted to see the receipt from rockauto.

Re: Warranty on KYB strut [Re: bowlofturtle] #4502102
08/30/17 09:00 AM
08/30/17 09:00 AM
Joined: Aug 2004
Posts: 19,988
CA
The Critic Offline
The Critic  Offline
Joined: Aug 2004
Posts: 19,988
CA
yes, I have used the Rockauto warranty process before and it was pretty straightforward as well.

Levels 1 and 2 are considered abnormal conditions and warrant warranty replacement. All others are considered normal. My guess is that if you tried to warranty yours, upon warranty inspection, you may get a chargeback.


2011 Toyota Prius - 173k - Various 0W-20 (Brew)
2007 Honda Accord 2.4 - 131K - Mobil 1 EP HM 5W-30

BOB IS THE OIL GUY® Powered by UBB.threads™