The guy in question is toolmaker by trade, project manager and manager in current employ, quite a technical type character.
Quizzed the service guy at length when he made the statement...responses below
* DPF has failed, and needs Subaru authority to replace.
* As Subaru sell globally, the needs include Autobahn (pretty sire the outback was named for some other place), and that's what 6th is there for.
* DPF needs engine speeed and load to regenerate, which is don't use 6th until 140km/h...which is 30 more than most anywhere in 6 of the 7 states/territories.
Car is stuck at 3,000RPM max until fixed, and lower power output via the computer trimming everything useful off. Blew an intercooler hose that they repaired, apparently unrelated.
Will keep everyone informed, and I'm sure it's a lame service excuse rather than subaru themselves, but in a corporate culture, these sorts of half truths don't spring from nowhere.