Originally Posted By: SatinSilver
Originally Posted By: wwillson
I called the dealer here in Naperville where I bought the Durango. They said if the oil filter housing is leaking it will be covered under warranty, if it's the oil cooler that's leaking it will not be covered and will cost $550 to fix. The Durango goes in Wednesday so I'll let you know what they find.
As Trav and demar have stated, I would call corporate today or tomorrow and open a case number. That way the dealer won't try to stick you with that $550 bill. I did this myself with a Honda dealer that I was on excellent terms with. They were fine about it, in fact the service mgr mentioned how nasty the Honda rep was. Which I kind of agreed with but didn't hold it against her since she was working with me on the repair.
I have a nephew who went through this with his Durango, he was all set to pony up the cash. I told him the problem was well documented and to get Chrysler care involved. I asked him yesterday how he made out, this thread reminded me. Long story short he's buying me some beer. LOL I saved him quite a bit of cash by giving him the heads up. Dealers make more money getting paid from a customer than from Chrysler corporate, so they will try to get paid from the customer, then double dip if they can get away with it.