My Q regards labor fees when replaced parts are warrantied. It's been so long since I've paid someone else to fix something, I'm not sure.
PS rack went Tango Uniform recently, blowing ATF from the driver side seal. I still had the shop receipt after 12yrs and discovered the reman outfit warrantied the units for life, to the original owner.
So I approached the shop, showed them my receipt, made an appointment, new rack installed and I'm billed for 3hrs. No worries.
Problem is that rack begins to CLUNK at rest when the steering wheel is turned in either direction. Further, the CLUNK can be felt on the front fender panel. Odd that. Indy diagnoses the noise as coming from inside the rack.
Back again, to get another one installed. I'm under the impression that I won't have to pay for labor. When asked about this I was told " the manuf. don't reimburse us, we just have to eat it."
Get the car back yesterday. New rack is very stiff and feels heavy. Pump whines when wheel is turned and held. I'm presented with a bill for another $34x for labor and was stunned it wasn't covered. I say I'm very surprised to be charged for labor, as the rack was diagnosed by their shop as defective. I add I was led to believe they would "eat it". Unfortunately, the dude who told me this is not there to question. Neither is the mechanic who did the work.
There's more but that's enough for now. So, what's standard procedure for a labor charge like this?
PS rack went Tango Uniform recently, blowing ATF from the driver side seal. I still had the shop receipt after 12yrs and discovered the reman outfit warrantied the units for life, to the original owner.
So I approached the shop, showed them my receipt, made an appointment, new rack installed and I'm billed for 3hrs. No worries.
Problem is that rack begins to CLUNK at rest when the steering wheel is turned in either direction. Further, the CLUNK can be felt on the front fender panel. Odd that. Indy diagnoses the noise as coming from inside the rack.
Back again, to get another one installed. I'm under the impression that I won't have to pay for labor. When asked about this I was told " the manuf. don't reimburse us, we just have to eat it."
Get the car back yesterday. New rack is very stiff and feels heavy. Pump whines when wheel is turned and held. I'm presented with a bill for another $34x for labor and was stunned it wasn't covered. I say I'm very surprised to be charged for labor, as the rack was diagnosed by their shop as defective. I add I was led to believe they would "eat it". Unfortunately, the dude who told me this is not there to question. Neither is the mechanic who did the work.
There's more but that's enough for now. So, what's standard procedure for a labor charge like this?