Recent Topics
2013 Sportster Red Line 20w-50 5000 miles
by shanneba
08/21/17 06:57 AM
US Navy Destroying Destroyers
by madRiver
08/21/17 06:36 AM
Honda Xenoy deck broke.
by chiefsfan1
08/21/17 06:11 AM
Magazine for a Taurus PT92C
by Toros
08/21/17 05:12 AM
09 Nitro 3.7 unknown
by 74DartSport
08/20/17 11:16 PM
CEL for EVAP
by bowlofturtle
08/20/17 10:53 PM
Purchased a Nest...
by gregk24
08/20/17 10:44 PM
Looking for input on my next OCI fill
by SirTanon
08/20/17 09:52 PM
Thank- You for letting me join!! 2008 Zo6 Oil
by 08z06
08/20/17 09:38 PM
Game of Thrones
by Donald
08/20/17 09:06 PM
2007 Camry Dash probs
by urrlord
08/20/17 08:46 PM
Tightening nut on trailer wheel bearing
by Donald
08/20/17 08:10 PM
slow access & cloudflare messages
by spackard
08/20/17 08:07 PM
Gloves for handling cactus?
by Stelth
08/20/17 07:55 PM
valvoline maxlife back at walmart
by toys
08/20/17 06:52 PM
Planet Fitness
by Merkava_4
08/20/17 06:22 PM
QSUD not good for ecotec engine
by nickaluch
08/20/17 05:53 PM
2001 Chevy Malibu WOT power loss
by SilverFusion2010
08/20/17 05:44 PM
VIRGIN MC FL-1A CUT OPEN
by car51
08/20/17 05:31 PM
So what probably happened?
by Speak2Mountain
08/20/17 04:45 PM
Newest Members
jarred767, Crog, razz88, comquinn8, 245base
62564 Registered Users
Who's Online
60 registered (2003f7, 08z06, 2009Edge, 2015_PSD, 97f150, Alex_V, 4 invisible), 1120 Guests and 15 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
62564 Members
66 Forums
269761 Topics
4469189 Posts

Max Online: 3590 @ 01/24/17 08:07 PM
Donate to BITOG
Page 1 of 2 1 2 >
Topic Options
#4299421 - 01/11/17 09:36 AM Documentation for warranty purposes
HemiHawk Offline


Registered: 03/09/16
Posts: 500
Loc: PA,US
Hi all,
Its been awhile since I've had a new car, or one I need to worry about warranty work. My jeep has an extended warranty, so this may apply to it as well.

When doing my own maintenance, especially oil changes, what is the best way to document for warranty purposes? I will be ordering oil through a website for my new VW. With that I will have the receipt. I was thinking about taking pictures of the supplies, and mileage. but is there anything better to ensure that if I ever have an issue, I don't catch flak from the dealer?

Thanks,
_________________________
2016 Nissan Frontier Pro4x
2017 VW GTI sport
1997 Jeep GC 4.0

Top
#4299428 - 01/11/17 09:43 AM Re: Documentation for warranty purposes [Re: HemiHawk]
demarpaint Offline


Registered: 07/03/05
Posts: 27958
Loc: NY
Keep a detailed log with the mileage, date, etc. with receipts for the oil and filters you're using, along with any other maintenance you've done. That should be good enough.
_________________________
God Bless Our Troops


Top
#4299450 - 01/11/17 10:02 AM Re: Documentation for warranty purposes [Re: HemiHawk]
Michael_P Offline


Registered: 08/20/07
Posts: 1752
Loc: .
I email the dealer with a request to enter my maintenance to the service records. I request a receipt to make sure they got it. The dealer has always replied to my emails saying they updated my service records. Last time I went to the dealer for a DPF inspection, I requested to see what service had been performed. They acknowledged my work in a narrative section of my service record which is good enough for me.

Top
#4299470 - 01/11/17 10:28 AM Re: Documentation for warranty purposes [Re: HemiHawk]
Kuato Offline


Registered: 10/23/05
Posts: 6646
Loc: Colorado
^^ both good ideas.
_________________________
Oil condition is speculation until a UOA is performed.

2013 F150 5.0 4x4 SuperCab 63k on Amsoil

Thick vs Thin test: 10k / 43k miles complete


Top
#4299515 - 01/11/17 11:24 AM Re: Documentation for warranty purposes [Re: HemiHawk]
Bottom_Feeder Offline


Registered: 12/07/08
Posts: 2667
Loc: Occupied Virginia
Taking pictures is a bit overboard. Just keep receipts and log everything clearly.

Honda has an owner's site that allows you to enter your service records into their system. I'm not sure it's the same system the dealer can look at but I'm hoping so.

Top
#4299570 - 01/11/17 12:19 PM Re: Documentation for warranty purposes [Re: HemiHawk]
Brolly Offline


Registered: 11/27/16
Posts: 126
Loc: Oklahoma
I use myCarFax app on my phone to keep track.
_________________________
2011 Acura Mdx Advance 3.7L
PPU or PP
5w-20 or 0w-20
88,100

1999 Toyota Camry CE 2.2L
PPHM or PP or PPU
5w-30
214,000

Top
#4299590 - 01/11/17 12:40 PM Re: Documentation for warranty purposes [Re: HemiHawk]
OneEyeJack Offline


Registered: 09/14/10
Posts: 6584
Loc: S California
Get a spiral notebook and staple the receipts with your notes as you go. The pages will be in order and new ones can't be added, later. Overkill is better than being caught out later. The dealer will look for a reason to deny a warranty claim and you should not help him.

I was so paranoid about documentation because of a friend's problem with his Jeep a while back. So, I kept the old oil filters, a 2 ounce oil sample for each change along with the notes and receipts. Repairs on today's motor vehicles can be so expensive that overkill is a good idea.

Top
#4299637 - 01/11/17 01:29 PM Re: Documentation for warranty purposes [Re: HemiHawk]
Kestas Offline



Registered: 06/04/02
Posts: 11798
Loc: The Motor City
We had a thread a month ago that touched on this subject.

https://bobistheoilguy.com/forums/ubbthreads.php/ubb/showflat/Number/4266639

Top
#4299691 - 01/11/17 02:15 PM Re: Documentation for warranty purposes [Re: OneEyeJack]
PR1955 Offline


Registered: 07/22/11
Posts: 135
Loc: ny
The dealer has no reason to go out of his way to deny a claim. The dealer is paid by the manufacturer to make repairs under warranty, and in the case of an engine would probably make more than if it was a customer pay job.

Top
#4299699 - 01/11/17 02:25 PM Re: Documentation for warranty purposes [Re: PR1955]
michaelluscher Offline


Registered: 10/07/12
Posts: 2222
Loc: Northeast
Originally Posted By: PR1955
The dealer has no reason to go out of his way to deny a claim. The dealer is paid by the manufacturer to make repairs under warranty, and in the case of an engine would probably make more than if it was a customer pay job.


The former I agree, the latter is a sore point

Research Flat rate techs, and the flag hour system, CP work is more sought after and profitable
_________________________
'06 Toyota Camry SE V6 3MZ-FE 61k
'01 Mercury Villager Estate VG33E 49k
'06 Ford Taurus SE Vulcan 56k
'13 Chrysler 300 3.6 Pentastar 136k

Top
#4299758 - 01/11/17 03:45 PM Re: Documentation for warranty purposes [Re: HemiHawk]
bmwpowere36m3 Offline


Registered: 04/29/07
Posts: 522
Loc: Connecticut, USA
Get your tin-foil hats out... I keep a simple word doc with mileage and maintenance for my own records. I don't keep receipts or oil or filters.

The day an engine fails due to oil, I'll start keeping better records.

Top
#4299784 - 01/11/17 04:15 PM Re: Documentation for warranty purposes [Re: bmwpowere36m3]
Leo99 Offline


Registered: 03/30/14
Posts: 2152
Loc: NJ
Originally Posted By: bmwpowere36m3
Get your tin-foil hats out... I keep a simple word doc with mileage and maintenance for my own records. I don't keep receipts or oil or filters.

The day an engine fails due to oil, I'll start keeping better records.


I have a small piece of paper on my fridge where I keep track of oil changes and coolant changes. Can't be bothered with receipts, either.
_________________________
Without data you're just another person with an opinion. W. E. Deming

2003 Corolla 250,000 miles
2004 Rav4 333,000 miles
2015 Camry 40,000 miles

Top
#4299811 - 01/11/17 04:49 PM Re: Documentation for warranty purposes [Re: HemiHawk]
Nick1994 Offline


Registered: 02/19/13
Posts: 8296
Loc: Phoenix, AZ
There's a section in the owner's manual to write down service stuff.
_________________________
2015 Hyundai Sonata 2.4L 63k M1 EP 5w30 & OEM
2000 Toyota Camry 2.2L 227k M1 AFE 0w30 & Wix
1996 Jeep Cherokee 4.0L 143k Napa 10w30 & Fram Ultra

Top
#4300138 - 01/12/17 05:37 AM Re: Documentation for warranty purposes [Re: michaelluscher]
PR1955 Offline


Registered: 07/22/11
Posts: 135
Loc: ny
Not true, if the dealer gets retail reimbursement for parts on warranty claims. They take a hit on labor, but more than make up for it on parts markup from the manufacturer.

Top
#4300158 - 01/12/17 06:33 AM Re: Documentation for warranty purposes [Re: HemiHawk]
DuckRyder Offline


Registered: 10/20/05
Posts: 3521
Loc: Atlanta
In the case of a VW I would keep something to indicate the oil was approved...

My usual custom is to write the oil change in a book and on the receipt for supplies, I drop the receipt in the file with all the cars other paperwork. For the cars that have "owner" websites, I also record it there. If I buy enough supplies for more than one change I dig the receipt out and write the next change on it as well.

The reality is that in the unlikely event you have an engine issue - if they ask for records they have probably already seen something that makes them question the service record.

Not sure if it holds true for the current gasoline dealer oil, but the data sheet for SLX Professional did say it includes a UV marker, so it maybe that the lack of a dye marker is what they see.

If you have an extended warranty, it may have conditions.
_________________________
Robert
  • 2007 Toyota Prius Touring
  • 2005 Honda Civic Sedan
  • 1972 Ford F100
  • 2012 Volkswagen Jetta TDi

Top
Page 1 of 2 1 2 >