Recent Topics
$52.27 for Pennzoil Platinum 5 qt 5W-30 HM (3jug)
by Todari09
27 minutes 10 seconds ago
New-to-me Desert Eagle 1911 G
by Fleetmon
37 minutes 16 seconds ago
to oil or not to oil
by Robertslowpoke
Today at 08:27 AM
oil change indicator / oil change time
by foresthawk
Today at 08:25 AM
Magnetic Drain plug for trans
by ford46guy
Today at 08:20 AM
My NAS solution, looking to revamp
by redhat
Today at 08:15 AM
Misfire debug
by supton
Today at 08:13 AM
MB CLK500 Oil?
by maverickfhs
Today at 07:54 AM
Saturn Vue XR trans and rear diff oil
by ECUADOR4X4
Today at 07:46 AM
Mobil1 vs. Veedol Syntron
by devarshi84
Today at 03:30 AM
What brand of reman transmission suggested?
by Black_Thunder
Today at 03:15 AM
HTHS influence on oil pressure?
by FordCapriDriver
Today at 02:01 AM
Newest Members
andre3k, cjrc, Eric0919, destro, newbe46
60238 Registered Users
Who's Online
80 registered (AlaskaMike, Al, Alex_V, 74Scout, 87sammy, 5 invisible), 1711 Guests and 11 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
60238 Members
66 Forums
259873 Topics
4283482 Posts

Max Online: 2862 @ 07/07/14 03:10 PM
Donate to BITOG
Page 1 of 2 1 2 >
Topic Options
#4299421 - 01/11/17 09:36 AM Documentation for warranty purposes
HemiHawk Online   sick


Registered: 03/09/16
Posts: 396
Loc: PA,US
Hi all,
Its been awhile since I've had a new car, or one I need to worry about warranty work. My jeep has an extended warranty, so this may apply to it as well.

When doing my own maintenance, especially oil changes, what is the best way to document for warranty purposes? I will be ordering oil through a website for my new VW. With that I will have the receipt. I was thinking about taking pictures of the supplies, and mileage. but is there anything better to ensure that if I ever have an issue, I don't catch flak from the dealer?

Thanks,
_________________________
2013 Jeep GC TH 5.7
2017 VW Golf Sportwagen 4motion
1997 Jeep GC 4.0

Top
#4299428 - 01/11/17 09:43 AM Re: Documentation for warranty purposes [Re: HemiHawk]
demarpaint Offline


Registered: 07/03/05
Posts: 26568
Loc: NY
Keep a detailed log with the mileage, date, etc. with receipts for the oil and filters you're using, along with any other maintenance you've done. That should be good enough.
_________________________
God Bless Our Troops


Top
#4299450 - 01/11/17 10:02 AM Re: Documentation for warranty purposes [Re: HemiHawk]
Michael_P Offline


Registered: 08/20/07
Posts: 1706
Loc: .
I email the dealer with a request to enter my maintenance to the service records. I request a receipt to make sure they got it. The dealer has always replied to my emails saying they updated my service records. Last time I went to the dealer for a DPF inspection, I requested to see what service had been performed. They acknowledged my work in a narrative section of my service record which is good enough for me.

Top
#4299470 - 01/11/17 10:28 AM Re: Documentation for warranty purposes [Re: HemiHawk]
Kuato Offline


Registered: 10/23/05
Posts: 5801
Loc: Colorado & Montana
^^ both good ideas.
_________________________
Oil condition is speculation until a UOA has been performed.

2013 F150 5.0 4x4 60k Schaeffer 9000...Amsoil next

Thick vs Thin test in progress


Top
#4299515 - 01/11/17 11:24 AM Re: Documentation for warranty purposes [Re: HemiHawk]
Bottom_Feeder Offline


Registered: 12/07/08
Posts: 2387
Loc: Occupied Virginia
Taking pictures is a bit overboard. Just keep receipts and log everything clearly.

Honda has an owner's site that allows you to enter your service records into their system. I'm not sure it's the same system the dealer can look at but I'm hoping so.

Top
#4299570 - 01/11/17 12:19 PM Re: Documentation for warranty purposes [Re: HemiHawk]
Brolly Offline


Registered: 11/27/16
Posts: 57
Loc: Oklahoma
I use myCarFax app on my phone to keep track.
_________________________
2011 Acura Mdx Advance 3.7L
PPU or PP
5w-20 or 0w-20
85k

1999 Toyota Camry CE 2.2L
PPHM or PP or PPU
5w-30
212,500k

Top
#4299590 - 01/11/17 12:40 PM Re: Documentation for warranty purposes [Re: HemiHawk]
OneEyeJack Offline


Registered: 09/14/10
Posts: 5776
Loc: S California
Get a spiral notebook and staple the receipts with your notes as you go. The pages will be in order and new ones can't be added, later. Overkill is better than being caught out later. The dealer will look for a reason to deny a warranty claim and you should not help him.

I was so paranoid about documentation because of a friend's problem with his Jeep a while back. So, I kept the old oil filters, a 2 ounce oil sample for each change along with the notes and receipts. Repairs on today's motor vehicles can be so expensive that overkill is a good idea.

Top
#4299637 - 01/11/17 01:29 PM Re: Documentation for warranty purposes [Re: HemiHawk]
Kestas Offline



Registered: 06/04/02
Posts: 11555
Loc: The Motor City
We had a thread a month ago that touched on this subject.

https://bobistheoilguy.com/forums/ubbthreads.php/ubb/showflat/Number/4266639

Top
#4299691 - 01/11/17 02:15 PM Re: Documentation for warranty purposes [Re: OneEyeJack]
PR1955 Offline


Registered: 07/22/11
Posts: 132
Loc: ny
The dealer has no reason to go out of his way to deny a claim. The dealer is paid by the manufacturer to make repairs under warranty, and in the case of an engine would probably make more than if it was a customer pay job.

Top
#4299699 - 01/11/17 02:25 PM Re: Documentation for warranty purposes [Re: PR1955]
michaelluscher Offline


Registered: 10/07/12
Posts: 2180
Loc: Northeast
Originally Posted By: PR1955
The dealer has no reason to go out of his way to deny a claim. The dealer is paid by the manufacturer to make repairs under warranty, and in the case of an engine would probably make more than if it was a customer pay job.


The former I agree, the latter is a sore point

Research Flat rate techs, and the flag hour system, CP work is more sought after and profitable
_________________________
'06 Toyota Camry SE V6 3MZ-FE 61k
'01 Mercury Villager Estate VG33E 49k
'06 Ford Taurus SE Vulcan 56k
'13 Chrysler 300 3.6 Pentastar 136k
2016

Top
#4299758 - 01/11/17 03:45 PM Re: Documentation for warranty purposes [Re: HemiHawk]
bmwpowere36m3 Offline


Registered: 04/29/07
Posts: 426
Loc: Connecticut, USA
Get your tin-foil hats out... I keep a simple word doc with mileage and maintenance for my own records. I don't keep receipts or oil or filters.

The day an engine fails due to oil, I'll start keeping better records.

Top
#4299784 - 01/11/17 04:15 PM Re: Documentation for warranty purposes [Re: bmwpowere36m3]
Leo99 Online   content


Registered: 03/30/14
Posts: 1673
Loc: NJ
Originally Posted By: bmwpowere36m3
Get your tin-foil hats out... I keep a simple word doc with mileage and maintenance for my own records. I don't keep receipts or oil or filters.

The day an engine fails due to oil, I'll start keeping better records.


I have a small piece of paper on my fridge where I keep track of oil changes and coolant changes. Can't be bothered with receipts, either.
_________________________
Without data you�re just another person with an opinion. W. E. Deming

2003 Corolla 245,000 miles
2004 Rav4 310,000 miles
2015 Camry 22000 miles

Top
#4299811 - 01/11/17 04:49 PM Re: Documentation for warranty purposes [Re: HemiHawk]
Nick1994 Offline


Registered: 02/19/13
Posts: 7247
Loc: Phoenix, AZ
There's a section in the owner's manual to write down service stuff.
_________________________
2000 Toyota Camry 2.2L 225k
Mobil 1 AFE 0w30 & Wix
1996 Jeep Cherokee 4.0L 141k
Mobil 1 HM 10w30 & Wix
2001 Buick LeSabre 3.8L 249k

Top
#4300138 - 01/12/17 05:37 AM Re: Documentation for warranty purposes [Re: michaelluscher]
PR1955 Offline


Registered: 07/22/11
Posts: 132
Loc: ny
Not true, if the dealer gets retail reimbursement for parts on warranty claims. They take a hit on labor, but more than make up for it on parts markup from the manufacturer.

Top
#4300158 - 01/12/17 06:33 AM Re: Documentation for warranty purposes [Re: HemiHawk]
DuckRyder Offline


Registered: 10/20/05
Posts: 3103
Loc: Atlanta
In the case of a VW I would keep something to indicate the oil was approved...

My usual custom is to write the oil change in a book and on the receipt for supplies, I drop the receipt in the file with all the cars other paperwork. For the cars that have "owner" websites, I also record it there. If I buy enough supplies for more than one change I dig the receipt out and write the next change on it as well.

The reality is that in the unlikely event you have an engine issue - if they ask for records they have probably already seen something that makes them question the service record.

Not sure if it holds true for the current gasoline dealer oil, but the data sheet for SLX Professional did say it includes a UV marker, so it maybe that the lack of a dye marker is what they see.

If you have an extended warranty, it may have conditions.
_________________________
Robert
  • 2007 Toyota Prius Touring
  • 2005 Honda Civic Sedan
  • 1972 Ford F100
  • 2012 Volkswagen Jetta TDi

Top
Page 1 of 2 1 2 >