Recent Topics
Skyactiv 2.5t DI high compression - oil choice
by M6ser
13 minutes 24 seconds ago
stuck/frozen bolts. is heat the key?
by tomcat27
Today at 02:25 PM
GM external voltage regulator replacement?
by 55Test
Today at 02:20 PM
Delo 400 SDE
by AirgunSavant
Today at 02:13 PM
Shell Spirax S4 TXM $13/5 Gal - Walmart YMMV
by mooferz
Today at 01:52 PM
Bosch Distance Plus D3323 ~7k mi. Pics
by Sayjac
Today at 01:34 PM
Seized NSR250 - Opinions?
by Atesz792
Today at 01:32 PM
Topping off 5w30 Syn with 0w30 Syn between OCI?
by porksoda
Today at 01:13 PM
Sacrifice of a virgin FL-910s with louvers.
by cb4017
Today at 01:11 PM
WW-II Heavy Bomber. B-32
by Al
Today at 01:01 PM
Can this be do? Should it?
by Newbie_ttk11
Today at 12:23 PM
Hastings LF655
by AirgunSavant
Today at 12:18 PM
Ear Protection
by AirgunSavant
Today at 11:34 AM
Maintenance Pig
by AirgunSavant
Today at 10:04 AM
2003 GMC Sierra 1500 gauge cluster failure
by Carbon12
Today at 09:49 AM
Honda Indy Engines: Whats Happening?
by oil_film_movies
Today at 09:22 AM
BMW 5W30 -- 10K Miles -- 13 BMW 335i w/ N55
by barlowc
Today at 09:19 AM
New Honda 217 HRX
by KevinsDMAX
Today at 09:11 AM
NAD Recommends Shell VPower Discontinue Claims
by Solarent
Today at 09:06 AM
Memorial Day
by Rick in PA
Today at 08:22 AM
Newest Members
nolimit06, Eedd, mising, Newbie_ttk11, nitrousnut
61690 Registered Users
Who's Online
86 registered (69GTX, 555, andyd, 1foxracing, andrewlg, arcticviking, 9 invisible), 2616 Guests and 12 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
61690 Members
66 Forums
265787 Topics
4392370 Posts

Max Online: 3590 @ 01/24/17 08:07 PM
Donate to BITOG
Page 1 of 2 1 2 >
Topic Options
#4299421 - 01/11/17 09:36 AM Documentation for warranty purposes
HemiHawk Offline


Registered: 03/09/16
Posts: 450
Loc: PA,US
Hi all,
Its been awhile since I've had a new car, or one I need to worry about warranty work. My jeep has an extended warranty, so this may apply to it as well.

When doing my own maintenance, especially oil changes, what is the best way to document for warranty purposes? I will be ordering oil through a website for my new VW. With that I will have the receipt. I was thinking about taking pictures of the supplies, and mileage. but is there anything better to ensure that if I ever have an issue, I don't catch flak from the dealer?

Thanks,
_________________________
2016 Nissan Frontier Pro4x
2017 VW GTI sport
1997 Jeep GC 4.0

Top
#4299428 - 01/11/17 09:43 AM Re: Documentation for warranty purposes [Re: HemiHawk]
demarpaint Offline


Registered: 07/03/05
Posts: 27385
Loc: NY
Keep a detailed log with the mileage, date, etc. with receipts for the oil and filters you're using, along with any other maintenance you've done. That should be good enough.
_________________________
God Bless Our Troops


Top
#4299450 - 01/11/17 10:02 AM Re: Documentation for warranty purposes [Re: HemiHawk]
Michael_P Offline


Registered: 08/20/07
Posts: 1751
Loc: .
I email the dealer with a request to enter my maintenance to the service records. I request a receipt to make sure they got it. The dealer has always replied to my emails saying they updated my service records. Last time I went to the dealer for a DPF inspection, I requested to see what service had been performed. They acknowledged my work in a narrative section of my service record which is good enough for me.

Top
#4299470 - 01/11/17 10:28 AM Re: Documentation for warranty purposes [Re: HemiHawk]
Kuato Offline


Registered: 10/23/05
Posts: 6404
Loc: Colorado
^^ both good ideas.
_________________________
Oil condition is speculation until a UOA is performed.

2013 F150 5.0 4x4 SuperCab 63k on Amsoil

Thick vs Thin test: 6k / 43k miles complete


Top
#4299515 - 01/11/17 11:24 AM Re: Documentation for warranty purposes [Re: HemiHawk]
Bottom_Feeder Offline


Registered: 12/07/08
Posts: 2551
Loc: Occupied Virginia
Taking pictures is a bit overboard. Just keep receipts and log everything clearly.

Honda has an owner's site that allows you to enter your service records into their system. I'm not sure it's the same system the dealer can look at but I'm hoping so.

Top
#4299570 - 01/11/17 12:19 PM Re: Documentation for warranty purposes [Re: HemiHawk]
Brolly Offline


Registered: 11/27/16
Posts: 125
Loc: Oklahoma
I use myCarFax app on my phone to keep track.
_________________________
2011 Acura Mdx Advance 3.7L
PPU or PP
5w-20 or 0w-20
88,100

1999 Toyota Camry CE 2.2L
PPHM or PP or PPU
5w-30
214,000

Top
#4299590 - 01/11/17 12:40 PM Re: Documentation for warranty purposes [Re: HemiHawk]
OneEyeJack Offline


Registered: 09/14/10
Posts: 6237
Loc: S California
Get a spiral notebook and staple the receipts with your notes as you go. The pages will be in order and new ones can't be added, later. Overkill is better than being caught out later. The dealer will look for a reason to deny a warranty claim and you should not help him.

I was so paranoid about documentation because of a friend's problem with his Jeep a while back. So, I kept the old oil filters, a 2 ounce oil sample for each change along with the notes and receipts. Repairs on today's motor vehicles can be so expensive that overkill is a good idea.

Top
#4299637 - 01/11/17 01:29 PM Re: Documentation for warranty purposes [Re: HemiHawk]
Kestas Offline



Registered: 06/04/02
Posts: 11710
Loc: The Motor City
We had a thread a month ago that touched on this subject.

https://bobistheoilguy.com/forums/ubbthreads.php/ubb/showflat/Number/4266639

Top
#4299691 - 01/11/17 02:15 PM Re: Documentation for warranty purposes [Re: OneEyeJack]
PR1955 Offline


Registered: 07/22/11
Posts: 135
Loc: ny
The dealer has no reason to go out of his way to deny a claim. The dealer is paid by the manufacturer to make repairs under warranty, and in the case of an engine would probably make more than if it was a customer pay job.

Top
#4299699 - 01/11/17 02:25 PM Re: Documentation for warranty purposes [Re: PR1955]
michaelluscher Offline


Registered: 10/07/12
Posts: 2202
Loc: Northeast
Originally Posted By: PR1955
The dealer has no reason to go out of his way to deny a claim. The dealer is paid by the manufacturer to make repairs under warranty, and in the case of an engine would probably make more than if it was a customer pay job.


The former I agree, the latter is a sore point

Research Flat rate techs, and the flag hour system, CP work is more sought after and profitable
_________________________
'06 Toyota Camry SE V6 3MZ-FE 61k
'01 Mercury Villager Estate VG33E 49k
'06 Ford Taurus SE Vulcan 56k
'13 Chrysler 300 3.6 Pentastar 136k
2016

Top
#4299758 - 01/11/17 03:45 PM Re: Documentation for warranty purposes [Re: HemiHawk]
bmwpowere36m3 Offline


Registered: 04/29/07
Posts: 503
Loc: Connecticut, USA
Get your tin-foil hats out... I keep a simple word doc with mileage and maintenance for my own records. I don't keep receipts or oil or filters.

The day an engine fails due to oil, I'll start keeping better records.

Top
#4299784 - 01/11/17 04:15 PM Re: Documentation for warranty purposes [Re: bmwpowere36m3]
Leo99 Offline


Registered: 03/30/14
Posts: 1969
Loc: NJ
Originally Posted By: bmwpowere36m3
Get your tin-foil hats out... I keep a simple word doc with mileage and maintenance for my own records. I don't keep receipts or oil or filters.

The day an engine fails due to oil, I'll start keeping better records.


I have a small piece of paper on my fridge where I keep track of oil changes and coolant changes. Can't be bothered with receipts, either.
_________________________
Without data you're just another person with an opinion. W. E. Deming

2003 Corolla 250,000 miles
2004 Rav4 320,000 miles
2015 Camry 30,000 miles

Top
#4299811 - 01/11/17 04:49 PM Re: Documentation for warranty purposes [Re: HemiHawk]
Nick1994 Offline


Registered: 02/19/13
Posts: 7839
Loc: Phoenix, AZ
There's a section in the owner's manual to write down service stuff.
_________________________
2015 Hyundai Sonata 2.4L 59k M1 EP 5w30 & OEM
2000 Toyota Camry 2.2L 227k M1 AFE 0w30 & Wix
1996 Jeep Cherokee 4.0L 142k Napa 10w30 & Fram Ultra

Top
#4300138 - 01/12/17 05:37 AM Re: Documentation for warranty purposes [Re: michaelluscher]
PR1955 Offline


Registered: 07/22/11
Posts: 135
Loc: ny
Not true, if the dealer gets retail reimbursement for parts on warranty claims. They take a hit on labor, but more than make up for it on parts markup from the manufacturer.

Top
#4300158 - 01/12/17 06:33 AM Re: Documentation for warranty purposes [Re: HemiHawk]
DuckRyder Offline


Registered: 10/20/05
Posts: 3380
Loc: Atlanta
In the case of a VW I would keep something to indicate the oil was approved...

My usual custom is to write the oil change in a book and on the receipt for supplies, I drop the receipt in the file with all the cars other paperwork. For the cars that have "owner" websites, I also record it there. If I buy enough supplies for more than one change I dig the receipt out and write the next change on it as well.

The reality is that in the unlikely event you have an engine issue - if they ask for records they have probably already seen something that makes them question the service record.

Not sure if it holds true for the current gasoline dealer oil, but the data sheet for SLX Professional did say it includes a UV marker, so it maybe that the lack of a dye marker is what they see.

If you have an extended warranty, it may have conditions.
_________________________
Robert
  • 2007 Toyota Prius Touring
  • 2005 Honda Civic Sedan
  • 1972 Ford F100
  • 2012 Volkswagen Jetta TDi

Top
Page 1 of 2 1 2 >