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#4299421 - 01/11/17 09:36 AM Documentation for warranty purposes
HemiHawk Offline


Registered: 03/09/16
Posts: 553
Loc: PA,US
Hi all,
Its been awhile since I've had a new car, or one I need to worry about warranty work. My jeep has an extended warranty, so this may apply to it as well.

When doing my own maintenance, especially oil changes, what is the best way to document for warranty purposes? I will be ordering oil through a website for my new VW. With that I will have the receipt. I was thinking about taking pictures of the supplies, and mileage. but is there anything better to ensure that if I ever have an issue, I don't catch flak from the dealer?

Thanks,
_________________________
2016 Nissan Frontier Pro4x
2017 VW GTI sport
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#4299428 - 01/11/17 09:43 AM Re: Documentation for warranty purposes [Re: HemiHawk]
demarpaint Offline


Registered: 07/03/05
Posts: 28308
Loc: NY
Keep a detailed log with the mileage, date, etc. with receipts for the oil and filters you're using, along with any other maintenance you've done. That should be good enough.
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#4299450 - 01/11/17 10:02 AM Re: Documentation for warranty purposes [Re: HemiHawk]
Michael_P Offline


Registered: 08/20/07
Posts: 1752
Loc: .
I email the dealer with a request to enter my maintenance to the service records. I request a receipt to make sure they got it. The dealer has always replied to my emails saying they updated my service records. Last time I went to the dealer for a DPF inspection, I requested to see what service had been performed. They acknowledged my work in a narrative section of my service record which is good enough for me.

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#4299470 - 01/11/17 10:28 AM Re: Documentation for warranty purposes [Re: HemiHawk]
Kuato Offline


Registered: 10/23/05
Posts: 6949
Loc: Colorado
^^ both good ideas.
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#4299515 - 01/11/17 11:24 AM Re: Documentation for warranty purposes [Re: HemiHawk]
Bottom_Feeder Offline


Registered: 12/07/08
Posts: 2726
Loc: Occupied Virginia
Taking pictures is a bit overboard. Just keep receipts and log everything clearly.

Honda has an owner's site that allows you to enter your service records into their system. I'm not sure it's the same system the dealer can look at but I'm hoping so.

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#4299570 - 01/11/17 12:19 PM Re: Documentation for warranty purposes [Re: HemiHawk]
Brolly Offline


Registered: 11/27/16
Posts: 135
Loc: Oklahoma
I use myCarFax app on my phone to keep track.
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#4299590 - 01/11/17 12:40 PM Re: Documentation for warranty purposes [Re: HemiHawk]
OneEyeJack Offline


Registered: 09/14/10
Posts: 6810
Loc: S California
Get a spiral notebook and staple the receipts with your notes as you go. The pages will be in order and new ones can't be added, later. Overkill is better than being caught out later. The dealer will look for a reason to deny a warranty claim and you should not help him.

I was so paranoid about documentation because of a friend's problem with his Jeep a while back. So, I kept the old oil filters, a 2 ounce oil sample for each change along with the notes and receipts. Repairs on today's motor vehicles can be so expensive that overkill is a good idea.

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#4299637 - 01/11/17 01:29 PM Re: Documentation for warranty purposes [Re: HemiHawk]
Kestas Offline



Registered: 06/04/02
Posts: 11881
Loc: The Motor City
We had a thread a month ago that touched on this subject.

https://bobistheoilguy.com/forums/ubbthreads.php/ubb/showflat/Number/4266639

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#4299691 - 01/11/17 02:15 PM Re: Documentation for warranty purposes [Re: OneEyeJack]
PR1955 Offline


Registered: 07/22/11
Posts: 136
Loc: ny
The dealer has no reason to go out of his way to deny a claim. The dealer is paid by the manufacturer to make repairs under warranty, and in the case of an engine would probably make more than if it was a customer pay job.

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#4299699 - 01/11/17 02:25 PM Re: Documentation for warranty purposes [Re: PR1955]
michaelluscher Offline


Registered: 10/07/12
Posts: 2250
Loc: Staten Island, NY
Originally Posted By: PR1955
The dealer has no reason to go out of his way to deny a claim. The dealer is paid by the manufacturer to make repairs under warranty, and in the case of an engine would probably make more than if it was a customer pay job.


The former I agree, the latter is a sore point

Research Flat rate techs, and the flag hour system, CP work is more sought after and profitable
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#4299758 - 01/11/17 03:45 PM Re: Documentation for warranty purposes [Re: HemiHawk]
bmwpowere36m3 Offline


Registered: 04/29/07
Posts: 531
Loc: Connecticut, USA
Get your tin-foil hats out... I keep a simple word doc with mileage and maintenance for my own records. I don't keep receipts or oil or filters.

The day an engine fails due to oil, I'll start keeping better records.

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#4299784 - 01/11/17 04:15 PM Re: Documentation for warranty purposes [Re: bmwpowere36m3]
Leo99 Offline


Registered: 03/30/14
Posts: 2262
Loc: NJ
Originally Posted By: bmwpowere36m3
Get your tin-foil hats out... I keep a simple word doc with mileage and maintenance for my own records. I don't keep receipts or oil or filters.

The day an engine fails due to oil, I'll start keeping better records.


I have a small piece of paper on my fridge where I keep track of oil changes and coolant changes. Can't be bothered with receipts, either.
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Without data you're just another person with an opinion. W. E. Deming

2003 Corolla 250,000 miles
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#4299811 - 01/11/17 04:49 PM Re: Documentation for warranty purposes [Re: HemiHawk]
Nick1994 Offline


Registered: 02/19/13
Posts: 8692
Loc: Phoenix, AZ
There's a section in the owner's manual to write down service stuff.
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2015 Hyundai Sonata 2.4L 66k M1 AFE 0w30 & OEM
2000 Toyota Camry 2.2L 227k M1 AFE 0w30 & Wix
1996 Jeep Cherokee 4.0L 144k Napa 10w30 & Fram Ultra

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#4300138 - 01/12/17 05:37 AM Re: Documentation for warranty purposes [Re: michaelluscher]
PR1955 Offline


Registered: 07/22/11
Posts: 136
Loc: ny
Not true, if the dealer gets retail reimbursement for parts on warranty claims. They take a hit on labor, but more than make up for it on parts markup from the manufacturer.

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#4300158 - 01/12/17 06:33 AM Re: Documentation for warranty purposes [Re: HemiHawk]
DuckRyder Offline


Registered: 10/20/05
Posts: 3637
Loc: Atlanta
In the case of a VW I would keep something to indicate the oil was approved...

My usual custom is to write the oil change in a book and on the receipt for supplies, I drop the receipt in the file with all the cars other paperwork. For the cars that have "owner" websites, I also record it there. If I buy enough supplies for more than one change I dig the receipt out and write the next change on it as well.

The reality is that in the unlikely event you have an engine issue - if they ask for records they have probably already seen something that makes them question the service record.

Not sure if it holds true for the current gasoline dealer oil, but the data sheet for SLX Professional did say it includes a UV marker, so it maybe that the lack of a dye marker is what they see.

If you have an extended warranty, it may have conditions.
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Robert
  • 2007 Toyota Prius Touring
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