Then you should be happy.
"When we allow the lube techs to do simpler warranty work, they turn out to have the best fix-it-right-the-first-time scores of any of our technicians," he said. "The amount they get paid and the reimbursement to the dealer are increased."
Lube technicians who complete Mazda's training program will be qualified to perform the Takata inflator replacements, Davis said. That will free up more-experienced technicians to tackle tougher repairs.
The web-based courses are taught by Mazda employees or contract instructors. Teaching occurs online at a technician's own pace or in virtual classes that use videos and linked computer monitors.
http://www.autonews.com/article/20160815/RETAIL05/308159978/1434
"When we allow the lube techs to do simpler warranty work, they turn out to have the best fix-it-right-the-first-time scores of any of our technicians," he said. "The amount they get paid and the reimbursement to the dealer are increased."
Lube technicians who complete Mazda's training program will be qualified to perform the Takata inflator replacements, Davis said. That will free up more-experienced technicians to tackle tougher repairs.
The web-based courses are taught by Mazda employees or contract instructors. Teaching occurs online at a technician's own pace or in virtual classes that use videos and linked computer monitors.
http://www.autonews.com/article/20160815/RETAIL05/308159978/1434