Originally Posted By: fdcg27
I'll add that if the servicing dealer had been the selling dealer, your experience would probably have been a lot better. Warranty work isn't a moneymaker for either a service department or the techs doing it since the hourly rate reimbursed along with the time allowed tend to be on the low end. Consequently, the better techs who have the option of going elsewhere will often refuse these jobs or expect to be heavily compensated with customer paid gravy work like brakes.
Originally Posted By: fdcg27
Which would accomplish what?
This is a really convoluted story involving a cheap dealer in another state from whom the OP bought the car, the local dealer who didn't make a dime on the car whom the OP expected to fix it and the largely unseen and probably undocumented hand of SOA.
Originally Posted By: fdcg27
The OP's experience might best serve as a cautionary tale to those who search out the cheapest on purchase and then expect good warranty service from their more costly local dealers.
Maybe the more expensive dealers are so because they have more adequate service departments that they are disinclined to open to carpetbaggers?
Originally Posted By: fdcg27
Of course, had he bought the car from that dealer, they might have assigned a sharper and better paid tech to the car and the problem might have been found and resolved far more quickly.
You've now banged that drum four times - implying that Darrell Waltrip Subaru purposely dragged their feet diagnosing and repairing the car because I didn't buy the car from them.
Hogwash.
I've worked for a car dealership. Do you think the personnel in the service department have time to look up whether a vehicle was bought from that dealership, and then say, "Hmm...this car wasn't bought from here. Since he didn't buy it from here, let's just slow this process down as much as we can."
Don't be silly.
The service department couldn't care less where it was bought - they have a vested interest in getting the car repaired as fast as possible so that they can get it off their lot and make room for the next repair. Yeah, they dragged their feet. So did SOA. It had nothing to do with the fact that I didn't buy it there. It had more to do with a general lack of will to carry out proper troubleshooting on the car (laziness) and wanting to take the "parts shotgun" approach (believe me, I know all about this - I'm an aircraft mechanic).
If what you said was true, then what about all the people who buy a vehicle, and then move out of that city or state? If they have a warranty issue, they're going to have to take it to a dealership service department for repair, and it's not going to be the dealer they bought it from. For all Darrell Waltrip Subaru knows, that was the case with me, too. They'd all be SOL, wouldn't they?
First of all, as I said, they don't have either the time or the inclination to look up whether the car was purchased from their dealership. Second, if they did (they don't), and they saw that the car was bought from another dealership, they don't take that as some sort of slight, as you say. To them, a car, is a car, is a car. They treat them all the same.
Your implication is absurd.
I'll add that if the servicing dealer had been the selling dealer, your experience would probably have been a lot better. Warranty work isn't a moneymaker for either a service department or the techs doing it since the hourly rate reimbursed along with the time allowed tend to be on the low end. Consequently, the better techs who have the option of going elsewhere will often refuse these jobs or expect to be heavily compensated with customer paid gravy work like brakes.
Originally Posted By: fdcg27
Which would accomplish what?
This is a really convoluted story involving a cheap dealer in another state from whom the OP bought the car, the local dealer who didn't make a dime on the car whom the OP expected to fix it and the largely unseen and probably undocumented hand of SOA.
Originally Posted By: fdcg27
The OP's experience might best serve as a cautionary tale to those who search out the cheapest on purchase and then expect good warranty service from their more costly local dealers.
Maybe the more expensive dealers are so because they have more adequate service departments that they are disinclined to open to carpetbaggers?
Originally Posted By: fdcg27
Of course, had he bought the car from that dealer, they might have assigned a sharper and better paid tech to the car and the problem might have been found and resolved far more quickly.
You've now banged that drum four times - implying that Darrell Waltrip Subaru purposely dragged their feet diagnosing and repairing the car because I didn't buy the car from them.
Hogwash.
I've worked for a car dealership. Do you think the personnel in the service department have time to look up whether a vehicle was bought from that dealership, and then say, "Hmm...this car wasn't bought from here. Since he didn't buy it from here, let's just slow this process down as much as we can."
Don't be silly.
The service department couldn't care less where it was bought - they have a vested interest in getting the car repaired as fast as possible so that they can get it off their lot and make room for the next repair. Yeah, they dragged their feet. So did SOA. It had nothing to do with the fact that I didn't buy it there. It had more to do with a general lack of will to carry out proper troubleshooting on the car (laziness) and wanting to take the "parts shotgun" approach (believe me, I know all about this - I'm an aircraft mechanic).
If what you said was true, then what about all the people who buy a vehicle, and then move out of that city or state? If they have a warranty issue, they're going to have to take it to a dealership service department for repair, and it's not going to be the dealer they bought it from. For all Darrell Waltrip Subaru knows, that was the case with me, too. They'd all be SOL, wouldn't they?
First of all, as I said, they don't have either the time or the inclination to look up whether the car was purchased from their dealership. Second, if they did (they don't), and they saw that the car was bought from another dealership, they don't take that as some sort of slight, as you say. To them, a car, is a car, is a car. They treat them all the same.
Your implication is absurd.
