When you're ordering something from me it is out the door in minutes.
I even package orders at 2AM- weekends and holidays. Yes not the norm.
What I see is just about everywhere is poor service.
I fill out online forms for Quotes and it sometimes takes weeks or months.
I filled out a detailed quote form yesterday. I followed the desired protocol.
So far 6 emails on who am I? And more clarification on my business and address.
That was all filled out of their form.
Last week I sent two requests just the same- nothing!
No wonder the economy is bad. Plus when I reach out for a quote I'm not a fantasy shopper.
I'm ready to purchase but usually have to shop around to get someone to take my $$$$.
I prefer the phone but when I call they demand I use the online system.
I don't expect the level of service I give but come on...
Is it only me?
I even package orders at 2AM- weekends and holidays. Yes not the norm.
What I see is just about everywhere is poor service.
I fill out online forms for Quotes and it sometimes takes weeks or months.
I filled out a detailed quote form yesterday. I followed the desired protocol.
So far 6 emails on who am I? And more clarification on my business and address.
That was all filled out of their form.
Last week I sent two requests just the same- nothing!
No wonder the economy is bad. Plus when I reach out for a quote I'm not a fantasy shopper.
I'm ready to purchase but usually have to shop around to get someone to take my $$$$.
I prefer the phone but when I call they demand I use the online system.
I don't expect the level of service I give but come on...
Is it only me?