Originally Posted By: FutureDoc
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The OP did not get miffed or antagonistic from the beginning or even later. It was an "nope: ol, well" and then you called them "entitled". They point out it would have been an low-cost sample and framed it in a way that was intentionally not a "costly" request. There is nothing entitled there and the OP even said what they wanted to test it out in a ratchet.
No, not every company needs to do free samples...and some do not normally have a product that can be "sampled". But if you don't sample, then what? Good will is not required from the consumer and you are not going to promote your product. Who would say: "A business didn't send me a small sample, I love them?" It isn't like the OP asked for a case of oil. Actually, the OP described how a good relationship generated business with a free sample. I don't think there is any entitlement (other than maybe from RP). Just because you "can" buy something does not mean that you have to fork over money to test it. I think it was just a (no)swing and a miss for RP. Its fine that they might not have samples of that product, but it would have been smart to send something else if they had it (heck even a sticker). They missed that "wow, that was nice" moment. They are a boutique-small-market-share company... they have to distinguish themselves because they are not going to win at a pricepoint for re-packaged Valvoline.
Sorry dude, he had a sense of entitlement. I think the relatively low cost of the item is muddying the issue to make people think otherwise.
If I started a thread titled "Can Porsche afford it?" and then stated I asked Porsche to send me a new 911 as a free sample, then the same principle would apply and it would be obvious I had had sense of entitlement to a free 911 even though both Porsche and Royal Purple could afford the cost of sending a sample.
Whether begging for a penny or a hundred dollars, it is still begging. The whole side story of marketing economics concerning free samples is just that, a side story and gets away from someone asking for something for free and premising it with the supposition that they can afford it.