Originally Posted By: Kira
Hello, The question, "How will they determine exactly how much it will cost (including shipping) to order the replacement tool off the website?, can be answered by going on the website; hopefully a streamlined, in-house version (yeah, right).
Yes, I thought of this as well. But here's the issue, to properly determine the exact shipping cost they'll need at least your zip code. At that point it would be almost no additional work to actually order the replacement item.
I'm still not a Sears hater, at least not completely. But they sure do botch a lot of things and I don't see this going the way it's supposed to.
I would rather they start cracking down on warranty abuse, instead of putting this step in the way of completing transactions. I can only assume this is aimed at reducing warranty costs by creating another step that some people won't complete.
Do we know if these refunds will include the shipping charges? If they don't include that, and only include the price of the item itself on the gift card, then this is complete garbage.