JHZR2
Staff member
Rrrrrrrr...
When I went to have them look at warranty, talked to the tire tech, was very comfortable, they had put the car on a lift, etc. this time I go to check on it and it's jacked on one quarter, buggering the lift point. When I go to complain, the tech says they'll get a refinished wheel or strip and repaint mine. No way. The car has 10k miles and has never had a tire removed. When they worked on it for the warranty check, they did perfect. After I complained, the GM came out and asked me if I was serious. Really? That's an unacceptable thing to ask, period. Of course I'm serious, damage that wasn't there before is unacceptable, especially if I'm paying for the mount and balance.
I'm incredibly annoyed. This was a Goodyear store, so I went there thinking they would have the latest and best maintained equipment, and take greater care.
Any suggestions on how to take this to satisfaction?
A refinished wheel is unacceptable. I want a new OEM replacement. I also want the old wheel. Why? Not that I have use for it or space, but I don't want a wheel from a refinisher; and a core to me would be indication of that.
When I went to have them look at warranty, talked to the tire tech, was very comfortable, they had put the car on a lift, etc. this time I go to check on it and it's jacked on one quarter, buggering the lift point. When I go to complain, the tech says they'll get a refinished wheel or strip and repaint mine. No way. The car has 10k miles and has never had a tire removed. When they worked on it for the warranty check, they did perfect. After I complained, the GM came out and asked me if I was serious. Really? That's an unacceptable thing to ask, period. Of course I'm serious, damage that wasn't there before is unacceptable, especially if I'm paying for the mount and balance.
I'm incredibly annoyed. This was a Goodyear store, so I went there thinking they would have the latest and best maintained equipment, and take greater care.
Any suggestions on how to take this to satisfaction?
A refinished wheel is unacceptable. I want a new OEM replacement. I also want the old wheel. Why? Not that I have use for it or space, but I don't want a wheel from a refinisher; and a core to me would be indication of that.