So on January 28 we went to sprint and all 5 lines switched to the framily plan. My wife got the iphone 5s and I got the LG g2...3 days in my wife regretted getting the iphone because it was boring . And I was having call quality issues with the g2. But at that point we were told to come in and change some settings and see how that worked. So my wife switched to the g2 as well . The changing of the settings didn't fix anything and my wife's g2 had the same issue. So we both swapped for a new LG g2. And again same issue so we switched again to the s4 for her and the note 3 for me.
Mind you when she bought the 5s she paid sales tax for the phone and we did the easy pay option. When she switched to the g2 we paid sales tax for that phone and when she switched to the s4 we paid sales tax on that phone to. I paid sales tax for the g2 and for my note 3.
We were told the money would be electronically sent to our checking acct. Within 2 - 3 weeks well its been about 4 weeks. I've called the store which says it is customer service job. And I've called customer service and they say it's the stores job. I've talked to management on both ends and they're all stupid.
One manager with customer support made a case and was suppose to call back and never did. They owe me about 140.00. This last week I've been told it's a check that gets mailed to you to it'll be on your sprint bill and that it should be sent to my checking acct. Depending on who you talk to makes the difference in the answer you get. I'm not sure what I can do. All suggestions is appreciated. Thanks everyone.
Mind you when she bought the 5s she paid sales tax for the phone and we did the easy pay option. When she switched to the g2 we paid sales tax for that phone and when she switched to the s4 we paid sales tax on that phone to. I paid sales tax for the g2 and for my note 3.
We were told the money would be electronically sent to our checking acct. Within 2 - 3 weeks well its been about 4 weeks. I've called the store which says it is customer service job. And I've called customer service and they say it's the stores job. I've talked to management on both ends and they're all stupid.
One manager with customer support made a case and was suppose to call back and never did. They owe me about 140.00. This last week I've been told it's a check that gets mailed to you to it'll be on your sprint bill and that it should be sent to my checking acct. Depending on who you talk to makes the difference in the answer you get. I'm not sure what I can do. All suggestions is appreciated. Thanks everyone.