Originally Posted By: thereed
I would get the coolant loss documented. It will CYA for when your warranty expires. If there is a continual loss of coolant throughout the warranty period, and you get it documented, but the dealer keeps telling you it's normal when you take it in, then after the warranty expires and the gasket completely fails, you'll be covered. Make sure they enter your issue into the computer, under your account and get a print our for your records. Buy the coolant there at the dealer and fill it yourself but keep that receipt as well.
This worked for me with my truck. I brought my truck in multiple times for a starting issue, of coarse the dealer "could not duplicate gripe", while it was under warranty. After my warranty had expired I found out on line that there was a TSB for this exact problem and the fix was a simple ECU re-flash. When I took it in they tried to say I would have to pay for the re-flash, so I told the service guy he should talk to his manager becasue there was no way I was going to get stuck with the bill. He came back and said his boss said there would be no charge because I had brought it in under warranty for the same issue. There was more talking and some minor threats made on both of our parts, but in the end I knew I was right and when they figured out I wasn't going to let them rip me off, they gave in.
Long story short, bring your vehicle in for any issue while under warranty to get it documented. Also stand strong if they try to make you foot the bill and above all, read the warranty fine print and know what is covered and what is not. An educated customer who stands strong will win every time if he/she is correct!
When it comes to "collecting" on your warranty or just after it expires what is posted above is the best advice you could get.
DOCUMENT, DOCUMENT, DOCUMENT, AND DOCUMENT, ANY issues.
Without such information stored in THEIR system and a hard copy printout for YOUR records you will have a pretty difficult time getting "good will" service for any problems you had during the warranty period that were not documented.