This is a great story.
I did the rear brakes for my 94 Camry in February and did not get all the spring clip hardware on properly. I knew that but it was getting cold and dark and I said I would fix it latter. (And my hand were really cold in NY).
Of course I did not and the brakes lasted maybe 30K miles.
I brought it into Mavis Tire (in NY) and asked for their $59.95 brake special, since this is a 94 car.
They checked things out and said I needed pad + rotors for $250, but would do pads for the $59.95. I told them do pads and that I knew some brake hardware was missing and it was in a box on the PS seat.
(I had to order the brake hardware that was missing as I lost it, no way they had it in stock).
They finished the car and my box of brake hardware was unopened. I asked and the service manager said they would have used the correct hardware, not to worry.
I talked to the tech, who had a speech and hearing impediment and I gathered he had not used any new hardware, meaning they did the brakes and still left missing hardware. When I showed him the box of hardware, he said right-rear, so I knew he was aware. He took the car back in and installed my new brake hardware on that side.
The service manager was full of [censored], he was [censored] I did not go for the full $250 brake job and could care less.
Had I not asked more closely, I would have had a poor brake job.