Arrive at 12:45pm leave at 2:15pm. in my time sitting there, they only processed 7 people. They charge a $5 agent office fee. My time at window 4 minutes. A lot of people missing docs ahead of me. When I left there were about 40 people waiting, according to the number slips. There were 2 windows, so paying 2 people at least $15 per to process this paperwork. I'm sure they are losing money. The mass inefficiency of modern government is staggering, when a fee collection agency is so inept, and cares so little about the general public. . .
Be glad they don't actually charge you what it costs. Last time the renewal of my drivers license (every 5 years, possibly twice) cost 30 euro.