been a while. But the issue was another customer demanding a new engine when nothing was wrong with it.
Motor had the regular direct injection tick. Guy takes it to the dealer and they false diagnose it as timing chain(mind you no CEL). The guy just couldn’t get it out of his head, so in order to satisfy the customer we eventually did the job after a few months. 19 hours labor @ $85/hr to pull off the front end and put it back together. Nothing changed. The tick was normal, but whatever.
guy takes it home and a week later calls the shop demanding we replace his motor. What for? Because it ticks. Again, no CEL + dealer diagnosed issue repaired using genuine parts. We show him the old timing guide/tensioner, then he starts going off about his suspension acting up. Said he was gonna sue. At that point I was sick of it so I told him go ahead. It’s been a long time still haven’t heard anything. Guess his lawyer talked some sense into him.
I passed on the sales manager position to someone else. Way too much bs to deal with for the money i got from that end. Now I just handle the repair side, and I always quote on the higher end.