I asked Bigelow:
Thank you for visiting the Bigelow Tea website. You asked for the
reasoning behind having hibiscus, as a prominent ingredient in the
majority of herbal teas.
We do apologize if you feel the flavor is not a pleasant one, however,
this is flavor we feel balances the flavors of our blends of herbal
teas.
We do appreciate your comments, and have forwarded your inquire to our
management.
Thank you again for contacting us.
Cordially,
Kathy Pangrac
-----Original Message-----
From:
[email protected] [mailto
[email protected]]
Sent: Wednesday, January 18, 2006 5:04 PM
To: Bigelow Consumer Questions
Subject: Web Contact
Name: Paul Seminara
Address:
City: Duvall
State: WA
Province:
Zip: 98019
Country: United States
E-mail:
Catalog?: No
In Regards To? Product Information
Comment: I have had opportunities over the last 6
months to try many of your Herb Teas. I find many of them have the
terrible taste of hibiscus in them. The rank acrid flavor of hibiscus
overrides the nice fruit or other flavors of your tea. I notice other
tea blenders add hibiscus as almost always the first or second
ingredient. Why?
I know hibiscus makes a red color, but the flavor is so bad - and
believe me - I'm not the only one who thinks this. Most "average" people
just know they don't like herb tea because it has "that strange flavor".
Can you explain why you use so much hibiscus in so many products? Is it
cheap?
Kathleen Pangrac, Customer Service Supervisor
[email protected]
Bigelow Tea
201 Black Rock Turnpike
Fairfield, CT 06825
(203) 334-1212 x3267
http://www.bigelowtea.com