So, they built a brand new Mavis less than a mile from me. First time I went, I was ignored by the guy at the front (who was the manager), he never even acknowledged my presence. So I left. Found out from a neighbor that the manager was let go within 30 days of opening. I went back and met the new manager. Very nice and knowledgeable guy. They did an oil change on my fleet vehicle. Did a good job and I could see everything they did.
Since then, I have let them do tires, brakes and oil changes on my fleet vehicles. Always a good experience and my appointment was always on time +/- 10 minutes.
They also put tires on my sons Kia once. He hit a curb on accident trying to swerve from a car that pulled out in front of him. Towed it to Mavis and they put a new tire on for cost of shop supplies ($12.00)
Overall, compared to many other I have been to, they have been the best by far. My NTB experience down the street from them was a disaster (they left the oil cap off after an oil change......that's for starters....)
Bottom line, it's the people, not the shop. Some shops seem to get worse people then others. Jiffy lube and NTB have never been a good experience for me.