We have had Prime for years.
I ordered 4 things yesterday (2 of one item and 2 others), one of which arrived today.
I got an email today telling me I was enjoying a 30 day free Prime membership and that I'd be billed $14.99/month thereafter.
I freaked, collected myself and foraged around their website.
I found a "Request for a phone call" selection and entered my number. They called immediately.
That call dropped after 20 seconds.
I reentered my phone number on the same page and they called immediately again. I let it ring twice.
My rep (call center in Manila, Philippines) was very nice and looked me up.
She found our long standing account number, verifying it with our street address and email address.
She also found my order from yesterday -and the "auto-renewal" contract attached to it- and it.
I was pleased and relieved.
However, I forgot to nail down the status of our existing Prime account as I was bubbling with happiness over killing the "automatic renewal" nonsense.
PLAN: I will go back to their website later today or tomorrow and see if our long standing account is reestablished.
THOUGHT: I think this is when our annual membership expires. This could be the source of the mistake.
Still, I'm happy I caught it promptly.
I ordered 4 things yesterday (2 of one item and 2 others), one of which arrived today.
I got an email today telling me I was enjoying a 30 day free Prime membership and that I'd be billed $14.99/month thereafter.
I freaked, collected myself and foraged around their website.
I found a "Request for a phone call" selection and entered my number. They called immediately.
That call dropped after 20 seconds.
I reentered my phone number on the same page and they called immediately again. I let it ring twice.
My rep (call center in Manila, Philippines) was very nice and looked me up.
She found our long standing account number, verifying it with our street address and email address.
She also found my order from yesterday -and the "auto-renewal" contract attached to it- and it.
I was pleased and relieved.
However, I forgot to nail down the status of our existing Prime account as I was bubbling with happiness over killing the "automatic renewal" nonsense.
PLAN: I will go back to their website later today or tomorrow and see if our long standing account is reestablished.
THOUGHT: I think this is when our annual membership expires. This could be the source of the mistake.
Still, I'm happy I caught it promptly.