Originally Posted By: ahoier
Originally Posted By: Will41
The oil was overfilled by a quart. The kid was really upset when I mentioned that he overfilled my oil.
Strange....cause they should be checking the oil level after they do the pressure check, which obviously occurs after they put the oil cap back on
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One time the Walmart employee went to use the wrong oil. I had to scream at him to get him to use the oil that I purchased. After this happened, I stopped using this Walmart.
I would have let them....meh, you already got wrote up for "Customer Provided" parts.....why not let them use their own products?
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They also have a hard time filling my car with oil, it seems like they only got half of it in the car. With my corolla, you have to pure it in very slowly. The manager and assistant of the auto department thought that pouring it in faster would work. A few times I actually showed them how to pour the oil in my car. The old man got extremely nervous, and he told me that I was not allowed in the service area.
strange...they weren't using a funnel? The one I frequent, has a whole bucket full of funnels...long ones, short ones, squeezable ones (think, Form-a-funnel, but only "BLITZ!" brand hehe), etc...). But yes, they will get boisterous with you, insurance regulations say you can not go in their fish bowl, nor feed the fish within the fishbowl....though you can watch the fish swim around...as they service your vehicle
Though yes, I have been in the fishbowl, but only when the technician needed to show me something, or point something out to me that I should be aware of.....and they made me wear safety goggles while in the basement/lower bay....
Originally Posted By: AdRock
I watched a guy put the drain plug back in, he realized that he cross threaded it, so he just drove it the rest of the way in with a 3/8 impact.
Wow....the TLE I go to doesn't have any power tools in their basement....just hand tools, in fact if I listen close I can usually here the torque wrench as they torque the drain plug.
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I saw a guy put the directional tires on a car all going the wrong direction.
That sounds like a newbie mistake to me...but eh.....hehehe.
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A guy did an oil change and a drain and refill on an auto trans. He then filled the trans up with 10w30 and the engine with trans fluid.
Interesting....none of the TLEs in my area TOUCH the transmission fluid at all, unless to top off, that's it...on the other hand, one time I was getting my vehicle serviced, an older gent came in to get an oil change, they had to page him back because he had OIL in the radiator, and water in the engine.....lol. So obviously they couldn't do the work....liability...and "out of their training area"...same reason why Walmart won't touch your brakes, vouch for your brakes safety, or even TIRE'S safety...
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A guy filled the washer fluid reservoir up with antifreeze.
That's another dooezzzyyyy....no TLEs in my area even HAVE Antifreeze in the bay area, they do not service the radiator/cooling system, so no need for it in the bay area.....
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A guy sold an engine flush to a customer. Then proceded to put 9, yes 9 quarts of engine flush in the car. Start it up and park it outside to let it sit and idle.
Wow. Outrageous. Curious what store this was, or where
Must have been Lllllloooonngg ago. Cause yea, none of the TLEs in my area do any engine flushing....though I have seen customers do their own Seafoam or ATF (yea.....really....) engine flush in the parking lot before they get their oil change done...
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I had an old Datsun wagon come in for an oil change. While under the car I notice that the nut and bolt holding the lower control arm to the spindle was gone and the spindle had almost completely disconnected itself from the control arm. The car was NOT safe to drive.
I got a buddy who works at a walmart TLE locally, and yea, they see stuff like this a LOT...they can only do so much when it comes to these "areas" outside of their "knowledge" - he had one customer come in with one of the strut bolts missing under the hood, obviously, he let the customer know.....but it's one of those things he said all they can do is "document" it on their paper work, they can't "suggest" or try and "fix" it...since that's outside of their trained area of work...
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I go to tell her about it, then I write it on the ticket and have her sign it confirming that I advised her not to drive the vehicle, and have it towed to a shop. She was fine with that and very thankful that I let her know.
That was likely your problem....you shouldn't have made her sign anything saying she was "informed" - her payment for the services, is "acknowledgement" from what I've gathered in my talks with this friend of mine who works for TLE They cash out the customer, hand them their work order....some of them will read every little bit on there, others just pay, and fold up the work order into a ball and never read it again
I asked her to sign it for MY protection, as well as my conscience not letting me just ignore it.
If she would have had that stuff let go as she pulled out of the parking lot, then gotten hit and possibly hurt or killed..... Who was the last person to touch the car? ME. Walmart has plenty of money to fight a suit. But I would probably be sued personally also. I didn't have the cash and still don't have enough cash to fight a suit like that. So I decided to take all the ifs, ands, and buts out of the whole situation.
