For your edification, SOPUS, Shell posted information on their site regarding the Pennzoil SN oil and within that post, exceptionally low NOACK numbers were listed. All we were asking
was verification.
A few have questioned them in one way or another. Our questions were by email and letter in an attempt to authenticate the NOACK values. Their response has been nil.
In my company failure to res[pond to the customer would result in a personnel write-up, and would be considered SLOPPY, and SHODDY.
We're well aware publishing new standards are voluntary, but since Shell already published them for Pennzoil, and possibly with incorrect information, there is nothing wrong with questioning them and when doing so, receiving a response.