For years, I've always thought that eventually there will be stores where all products are under/behind glass....something like a candy vending machine. In other words, you pay for it and the machine drops it down for you to pick up. We're getting closer to that. As most of you know, a lot of smaller automotive items at WM are now behind locked glass.
This is essentially what Service Merchandise did for years.
Funny story about WalMart - we went shopping there yesterday, and I needed a new watch battery. They have a small box at the jewelry counter that has around fifteen small pull-out drawers filled with all the different battery sizes. This box is easily accessible and doesn't have any provisions for a lock. Since there's never anyone at the jewelry counter, I always walk up, open the drawer with the battery I need, pick one out, and walk up front to pay. I've done this for years.
This time, as I'm picking out the battery I need, the woman who actually runs the counter shows up. She asks my wife and I if we need any help - just picking up a battery, I say.
The counter woman tells me, "I'm going to have to walk you up front with that."
My wife and I look at each other in bemusement. Everyone involved in this conversation is in their 60's.
To make a long story short, the counter woman sheepishly apologizes, but says that's what she's been told to do.
So....we tell her that we just started shopping, and we'll have to come back in a few minutes to make it our last stop so she can walk us up front. Of course, when we return 10 minutes later, she's nowhere to be found, and I grab a battery out of the drawer. I then walked it up front and paid for it (sorry, counter woman).
