- May 17, 2009
- N.H, U.S.A.
But is NOT sorted out. We need FMEA, Why did they use 5W20 in the first place. Until they fess up to that and correct it there is no hope for any other customer. Likely a culture issue in that store starting form the Owner and spreading down to the Service Manager.I'm glad that you got this sorted out.
But the buck should stop at the service manager.
Funny I had to do the same thing at my VW dealer for my leased Jetta, but I had to provide the oil AND pay for the oil change!
I changed the oil in my Ecosport myself this past weekend. I know what oil went in and what filter went on.