SquareTrade for Washer and Dryer??

Joined
Oct 28, 2002
Messages
48,023
Location
Everson WA - Pacific NW USA
Is worth it to buy a SquareTrade extendo warranty for a Washer and Dryer? Stock in 12 months for parts/labor, driveline surprising 10 years. Wan liked his deal. What do you other weasels think? Their site seems a little cheese. Kinda light on details. $59 for three years. (each). $40 for two more....such a deal crazy
Quote:
Warranty Summary * 100% Parts & Labor Covered - Zero Deductibles * If we can't fix the item, we refund you item price * Free in-home service for large TVs/appliances * 5 day service guarantee * Cancel / Transfer anytime
Ah found the link for something close to the actual agreement:
Quote:
At SquareTrade, we make our Service Agreements easy to understand. The following summary should help you to quickly find what you need to know about your coverage. It is followed by the actual Service Agreement itself. SQUARETRADE SERVICE AGREEMENT SUMMARY HOW LONG IT LASTS: * If your item is new and has a US manufacturer's warranty of at least 90 days ("MSP"), this Service Agreement begins the day you purchased the item and lasts for the number of years of coverage you specify at purchase time. * If your item is refurbished and has a US manufacturer's warranty of at least 90 days ("MSP"), this Service Agreement begins upon expiration of manufacturer warranty and lasts for the number of years of coverage you specify at purchase time. * If your item is used, or doesn't have a US manufacturer's warranty of at least 90 days ("Other"), then the Service Agreement begins on the 61st day after item purchase and lasts for the number of years of coverage you specify at purchase time. WHAT IS COVERED: * Mechanical and electrical failures that occur during normal use of your item. Your item is covered for up to the full purchase price of your item (tax and shipping are excluded). * Some examples of covered issues include computer hard drive failures, iPod batteries that stop charging, cell phone keypads that get stuck, and digital camera sensor failures. NOTES ABOUT ADH COVERAGE: * If Accidental Damage from Handling (ADH) Protection was purchased, the Service Agreement expands to include damage from liquid spills, item drops, or any other accidental damage. * If your warranty is bought on the same day as your item, then ADH coverage begins immediately, otherwise ADH coverage begins 30 days after purchase, and does not cover willful damage, negligent use, theft or loss. A $50 deductible applies on ADH-related claims for Cell Phones only. SquareTrade has waived the deductible for all other ADH claims. ADH is not available on all items. HOW THE COVERAGE WORKS: * Reimbursements: Often times, reimbursing you the full cost of the item is faster and more cost-effective. If your item's shippable, we will provide you with a pre-paid shipping label. We generally pay claims (minus the minimum postage fee for the label) within 3-5 business days of item receipt. * For items still covered by a manufacturer warranty at the time of claim: First, we will help you file a claim with your manufacturer. o If the manufacturer replaces or repairs your item , your SquareTrade Care Plan will cover your manufacturer repaired or replaced item. o If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you. * If we decide to repair, here's how the coverage works: o For Shippable Items: We will give you a pre-paid shipping label (for laptops and TVs, we will mail you a shipping kit to ensure item safety). Once you've shipped your item to our service depot, we will repair it within 3-5 days and then ship it back to you at no cost to you. Laptops get express shipment both to and from our depot. o For Desktop Computers, Televisions over 37 inches and Large Appliances: We will help you schedule an appointment with a local repair facility for in-home service and we will pay the repair facility directly. Back to Top WHAT IS NOT COVERED: Refer to the details of the contract for the full list, but there are 5 notable exclusions to your coverage. * Product failures within the first 60 days: We don't cover items that are dead on arrival or that fail within the first 60 days. * Accidental damage: Unless Accidental Damage from Handling Protection is purchased, we don't cover items that are accidentally damaged - such as water damage, dropped iPods, and cracked laptop screens. * Accessories and Consumer replaceable parts: We don't cover accessories and parts that are meant to be replaced by the consumer, such as batteries and ink cartridges. * Software: We don't cover software issues, including software for computers, cell phones and PDAs. * Certain Types of Items. Items used in a commercial setting (e.g., an office printer) or fraudulently misrepresented are not covered. Back to Top VALUE OF YOUR COVERAGE The total value of your Care Plan is in most cases equal to the purchase price of your item. For every valid claim filed against your item for which we provide repair services, the total value of your coverage is reduced by the cost of the repair services rendered. In the event a valid claim is filed with us and repair costs are estimated to exceed the current value of your Care Plan - the balance of your Care Plan value will be offered instead. Back to Top HOW TO GET SERVICE: Simply log into www.squaretrade.com/claims, go to My Warranties and select the Claims tab. Select the correct item, the reason for the claim, and its specific issue from the drop-down menus. Also briefly describe the problem in the next box below. You'll also be asked a few questions that will help us isolate the likely problems. You will be contacted shortly after you submit your claim with instructions on how to proceed next. You can also call us at 1.877.WARRANTY, 24 hours a day, 7 days a week. Typically, we process your claim the same day and repair or reimburse you within 3-5 business days of receiving your item. * For items bought outside of eBay: you need to have a copy of the item's receipt (with the purchase date and price) on file with SquareTrade before a claim can be processed. You can email or FAX a copy of your receipt at any time. * For items bought on eBay: SquareTrade keeps a copy of the eBay auction information in our records, so you do not need to submit a receipt at any time. DEDUCTIBLE:. For cell phones covered by our ADH warranty, a $50 deductible applies to ADH claims. If your issue falls under the standard Care Plan terms (i.e., a mechanical or electrical failure), no deductible applies. For all other item types, SquareTrade has waived the deductible for filing a claim, so there is no deductible for filing an ADH claim. REFUND POLICY: We will provide you with a full refund if you cancel your Service Agreement 30 days from purchase of the Care Plan. If you choose to cancel your Service Agreement after this period, we will pro-rate your refund based on how much time has passed. You can also transfer your Service Agreement at any time at no cost. MARKETING COMMUNICATIONS: We may periodically send you marketing offers via e-mail. If you do not wish to receive these offers, simply click the opt-out link provided at the bottom of any e-mail. Back to Top SquareTrade Care Plan 575 Market Street, 10th Floor San Francisco, CA 94105 Issued to: Buyer First Name, Buyer Last Name Buyer Address Buyer Address 2 City, State Zip Congratulations on purchasing this Service Agreement. Please read these terms and conditions carefully so that you fully understand your coverage under this Agreement. DEFINITIONS: “We”, “Us” and “Our” shall mean CE Care Plan Corp located at 575 Market Street, 10 Floor, San Francisco, California, 94105; 1-877 WARRANTY (1-877-927-7268), except in Arizona, California, Oklahoma, New Mexico, Washington, Wisconsin and Wyoming where “We”, “Us” and “Our” shall mean AMT Warranty Corp which can be located at 59 Maiden Lane, 6th Floor, New York, N.Y. 10038, which may be reached at 1-800-649-5307. Manufacturer Supported Products (“MSP”) are defined as new, non-refurbished products that come with a minimum ninety (90) day US manufacturer’s warranty from the date of Product purchase. Other Products (“OP”) are products that are used, refurbished, or have less than ninety (90) days of original US manufacturer’s warranty at the time of purchase, or those for which the original manufacturer’s warranty is not valid in the US. Administrator shall mean SquareTrade, Inc. The aforementioned Administrators are located at 575 Market Street, 10 Floor, San Francisco, California 94105. The telephone number for these Administrators is 1-877 WARRANTY (1-877-927-7268). However, in Arizona, California, Oklahoma, New Mexico, Oregon, Washington, Wyoming, and Wisconsin, the Administrator shall mean AMT Warranty Corp which can be located at 59 Maiden Lane, 6th Floor, New York, N.Y. 10038, which may be reached at 1-800-649-5307. GUARANTEE: Our Obligations under this Service Agreement are guaranteed under a reimbursement insurance policy issued by Wesco Insurance Company. Wesco Insurance Company is located at 59 Maiden Lane, 6th Floor, New York, NY 10038 and you may contact them toll-free at (866)-505-4048. If We fail to pay or provide service on a claim within sixty (60) days after proof of loss has been filed, You are entitled to make a claim directly against Wesco Insurance Company. NOTE: THE ABOVE GUARANTEE DOES NOT APPLY TO SERVICE AGREEMENTS SOLD IN THE STATE OF FLORIDA. PURCHASE PRICE: The Purchase Price of this Service Agreement is printed on the purchase receipt (“Receipt”) provided to you at the time you purchased this Agreement. COVERED PRODUCT: The Covered Product is the product for which you purchased this Service Agreement and which is listed on your Receipt. TERM: 1) The term of the Service Agreement for MSP products shall be listed on your Receipt commencing on the date of purchase of the eligible Product(s) and inclusive of the US manufacturer’s warranty. This Service Agreement does not replace the manufacturer's warranty, but provides certain additional benefits during the term of the manufacturer's warranty. 2) The term of the Service Agreement for OP products shall be as listed on your Receipt, commencing on the sixty-first (61) day after the date of purchase of the Product, or at the end of any existing warranty longer than sixty (60) days. We shall not be responsible for product failure within the first sixty (60) days after the date of purchase of the eligible Product(s). The No Lemon Coverage is not applicable to OP products. 3) If a Product is represented to be an MSP product and determined to be otherwise, we reserve the right to either change the term of the Service Agreement to that of OP products or cancel this Service Agreement and refund Your premium. WHAT IS COVERED MSP & OP: This is not an insurance policy. This Agreement will cover a mechanical or electrical failure of the covered product(s) (“Product”) during normal usage for the Term of this Service Agreement if the Product is not covered under any other warranty, insurance policy, or service contract. We will issue a voucher or check for the original purchase price up to the Limit of Liability or Products may be repaired or replaced with a new, rebuilt or refurbished product of equal or similar features and functionality at our discretion. Replacement parts will be new, rebuilt or non-original manufacturer's parts that perform to the factory specifications of the Product at our sole option. This Service Agreement does not cover repair or replacement of the Product for any of the causes or provide coverage for any losses set forth in the section entitled WHAT IS NOT COVERED below. WHAT IS COVERED JEWELRY & WATCHES: JEWELRY: Parts and labor costs to repair the Jewelry where the problem is a result of a failure caused by defects in workmanship and/or materials, including those resulting from normal wear and tear such as: cracks, chips, scratches, dents, kinks, breaks, and thinning. You will be reimbursed for Square Trade-authorized repairs to, or replacement of the Jewelry, at our discretion, when required due to a problem which is not covered under any other warranty, service plan or insurance. WATCHES: Parts and labor costs to repair the Watch where the problem is the result of a failure caused by defects in workmanship and/or materials, including those resulting from normal wear and tear such as: watch band, case, clasp, crown, cracked crystal, inner movement and stem. For watch band failure, we may elect to replace either segments of the band, the complete band, or the watch, at our discretion. You will be reimbursed for Square Trade-authorized repairs to or replacement of the Watch, at our discretion, when required due to a problem which is not covered under any other warranty, service plan or insurance. WHAT TO DO IF A COVERED PRODUCT REQUIRES SERVICE: Go to www.squaretrade.com or call us toll-free at 1-877 WARRANTY (1-877-927-7268) and explain the problem. We will attempt to resolve the problem You are experiencing over the telephone. If We can not resolve the problem, You will be directed to an authorized service center. Service will be provided within a reasonable time of Your request, during normal business hours and in the US only. You may contact Us at the above listed number if you need additional assistance or have further questions regarding this Service Agreement. PURCHASER RECORDS: Although We maintain a record of Your Service Agreement purchase, You must have in Your possession a copy or Your original purchase receipt in order to present a claim. PLACE OF SERVICE: At our discretion, large items will receive On-Site Service and we will arrange to repair or replace the Product at Your location during normal business hours. For shippable items You will be responsible for safe packaging and delivery or shipment, prepaid and insured, of the Product to Our authorized service facility for repair or replacement. If the authorized service facility determines the item is in working condition or is not covered by Your Service Agreement, You will be responsible for paying shipping charges for Your Product. LIMIT OF LIABILITY: The total amount that We will pay for repairs or replacement made in connection with all claims that You make pursuant to this Service Agreement shall not exceed the purchase price of the Product, less taxes. In the event that We make payments for repairs, which in the aggregate, are equal to the purchase price or replace the Product with a new, rebuilt or refurbished product of equal or similar features and functionality, We will have no further obligations under this Service Agreement. WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE. DEDUCTIBLE: There is no deductible for this Service Agreement except for claims as a result of accidental damage from handling (ADH) coverage. The applicable deductible for ADH coverage claims is defined in the section entitled “Optional Accidental Damage from Handling” below, and will be listed on Your Receipt. OPTIONAL ACCIDENTAL DAMAGE FROM HANDLING (ADH): Only MSP products are eligible for ADH coverage. If You elect to include accidental damage from handling (ADH) as an integral part of Your coverage program, it augments Your Product warranty by providing additional protection to Your MSP product. ADH coverage begins on same day as item purchase if you purchase the coverage on the same day as your item. If you purchase ADH coverage after the day of your initial item purchase then coverage begins on the 31st day after the date of purchase. The term of the ADH coverage will be listed on Your Receipt. There is a $50 deductible for claims made under the ADH provision. If You purchased ADH coverage on a Product that turns out not to be an MSP product, ADH coverage will be declined and You will receive a refund for this coverage. ADH does not provide protection against normal wear and tear, theft, loss, negligence, viruses, reckless, abusive, willful or intentional conduct associated with handling and use of the product, cosmetic damage and/or other damage that does not affect unit functionality, or damage caused during shipment between You and Our service providers. If protective items such as covers, carrying cases or pouches, etc., were provided or made available for use with Your product, it is expected that You will continually use these product accessories for protection against damage to the product. Abuse is defined as Your intentional non-utilization of protective items during product use, or Your treatment of the product(s) that You have purchased for Your use in a harmful, injurious or offensive manner that may result in its damage. Any resultant damage from this type of treatment is NOT covered by this ADH program. WHAT IS NOT COVERED: A. ANY PRODUCT FRAUDULENTLY DESCRIBED OR MISREPRESENTED BY THE ITEM SELLER; B. MAINTENANCE, REPAIR OR REPLACEMENT NECESSITATED BY LOSS OR DAMAGE RESULTING FROM ANY CAUSE OTHER THAN NORMAL USE AND OPERATION OF THE PRODUCT IN ACCORDANCE WITH THE MANUFACTURER’S SPECIFICATIONS AND OWNER’S MANUAL, INCLUDING BUT NOT LIMITED TO, THEFT OR LOSS, EXPOSURE TO WEATHER CONDITIONS, FAILURE TO PROPERLY CLEAN, MAINTAIN OR LUBRICATE, OPERATOR NEGLIGENCE, MISUSE, ABUSE, IMPROPER ELECTRICAL/POWER SUPPLY, UNAUTHORIZED REPAIRS, IMPROPER EQUIPMENT MODIFICATIONS, ATTACHMENTS OR INSTALLATION OR ASSEMBLY, VANDALISM, ANIMAL OR INSECT INFESTATION, RUST, DUST, CORROSION, DEFECTIVE BATTERIES, BATTERY LEAKAGE, OR ACTS OF NATURE OR ANY OTHER PERIL ORIGINATING FROM OUTSIDE THE PRODUCT; C. COSMETIC DAMAGE TO CASE OR CABINETRY OR OTHER NON-OPERATING PARTS OR COMPONENTS WHICH DOES NOT AFFECT THE FUNCTIONALITY OF THE COVERED PRODUCT; D. TELEVISION OR PERSONAL COMPUTER MONITOR SCREEN IMPERFECTIONS, INCUDING “BURN-IN” OR BURNED CRT PHOSPHOR; E. PROJECTOR OR REAR PROJECTION TV BULBS UNLESS THAT SPECIFIC COVERAGE HAS BEEN PURCHASED WITH YOUR SERVICE AGREEMENT; F. DAMAGED OR DEFECTIVE LCD SCREENS WHEN THE FAILURE IS CAUSED BY ABUSE OR IS OTHERWISE EXCLUDED HEREIN; G. ALL EQUIPMENT INTENDED FOR HEAVY COMMERCIAL OR INDUSTRIAL USE SUCH AS PROFESSIONAL PRINTERS RETAILING FOR OVER $2,000; RIDING MOWERS OR BACK HOE TYPE PRODUCTS; ; H. ACCIDENTAL OR INTENTIONAL DAMAGE, CRACKED OR DAMAGED MONITOR, LAPTOP OR DISPLAY SCREENS, LIQUID DAMAGE, LOST BUTTONS OR KNOBS ETC., UNLESS OPTIONAL ACCIDENTAL DAMAGE FROM HANDLING (ADH) COVERAGE WAS PURCHASED WITH YOUR SERVICE AGREEMENT; I. ANY AND ALL PRE-EXISTING CONDITIONS THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS CONTRACT, INCLUDING INHERENT PRODUCT FLAWS SUCH AS FLAWS IN GEMSTONES; J. CASES WHEREIN THE MANUFACTURER ACKNOWLEDGES THE EXISTENCE OF A VALID US MANUFACTURER’S WARRANTY AND DENIES A CLAIM AGAINST THE MANUFACTURER WARRANTY; K. ACCESSORIES SUCH AS POWER ADAPTORS, AND/OR CONSUMER REPLACEABLE OR CONSUMABLE ITEMS SUCH AS BUT NOT LIMITED TO BATTERIES, BULBS, TONER, RIBBONS, INK CARTRIDGES, DRUMS, BELTS, PRINTER HEADS, BELTS, BLADES, STRINGS, TRIM ETC.; L. PRODUCT(S) WITH REMOVED OR ALTERED SERIAL NUMBERS; M. DAMAGE OR EQUIPMENT FAILURE WHICH IS COVERED BY MANUFACTURER’S WARRANTY, MANUFACTURER’S RECALL, OR FACTORY BULLETINS (REGARDLESS OF WHETHER OR NOT THE MANUFACTURER IS DOING BUSINESS AS AN ONGOING ENTERPRISE); N. DAMAGE TO COMPUTER HARDWARE, SOFTWARE AND DATA CAUSED BY, INCLUDING, BUT NOT LIMITED TO, VIRUSES, APPLICATION PROGRAMS, NETWORK PROGRAMS, UPGRADES, FORMATTING OF ANY KIND, DATABASES, FILES, DRIVERS, SOURCE CODE, OBJECT CODE OR PROPRIETARY DATA, OR ANY SUPPORT, CONFIGURATION, INSTALLATION OR REINSTALLATION OF ANY SOFTWARE OR DATA; O. CHARGES RELATED TO TRANSPORTATION DAMAGE, CUSTOMER EDUCATION, CLEANING, PREVENTIVE MAINTENANCE, “NO PROBLEM FOUND” DIAGNOSIS, NON FAILURE PROBLEMS, INCLUDING BUT NOT LIMITED TO, ITEMS NOT COVERED SUCH AS NOISES, SQUEAKS, ETC; INTERMITTENT ISSUES ARE NOT CONSIDERED PRODUCT FAILURES. P. JEWLERY OR WATCHES THAT THAT ARE USED OR REFURBISHED AT THE TIME OF PURCHASE.
 
Joined
Jul 15, 2003
Messages
2,737
Location
MN
I bought a SquareTrade warranty on a 46" LCD TV that I bought from Amazon. I usually skip the extended warranties, but it was only like $49 for 3 or 4 years on a $1500 TV so I went with it. I haven't had to make a claim yet so I can't speak to that end of it. I can't believe Amazon would push them for their products if they weren't legit.
 
Joined
Dec 8, 2006
Messages
279
Location
Charlotte, NC
I've heard good things about squaretrade's warranty coverage but have no first hand experience with claims. Look for discount codes to get some money off your quote. We bought a 3 year warranty from them for $30 for our washer a couple of months ago. Here you go: Code: Secret Ends on 12/25
 
Joined
Sep 1, 2008
Messages
1,026
Location
Georgia
From research I have done, any second hand warranty is a bad purchase, and this is regardless if the company has a good or bad record of replacement etc. Clark Howard is a good name to look at (do a google search) they percentage of people who collect in any way on these deals are so low that it's pretty much money in the bank for thos people selling these "extended warranties" On edit meaning collect on these deals is that the item never needs any service within the time period of the extended warranty. It is also said that if you do not trust the product enough to purchase it without an extended warranty then why purchase it to begin with
 
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Joined
Aug 11, 2005
Messages
7,532
Location
Leamington, ON, CA - between Detroit and Cleveland
I use my Visa Classic card to pay for white goods and electronics. Visa doubles the original manufacturer's warranty, other cards do as well. Extended warranty companies make money and chances are that your repairs, on average, would be less than the cost of the warranty coverage. Imagine if you had all the insurance refunded that you had paid over the years for your autos.....how much have you paid out vs. how much did they pay out ??
 
Joined
Sep 12, 2004
Messages
1,358
Location
Basehor, KS
For washer and dryer, no. For more expensive and leading edge technology, maybe. Personal experience: Have had washer & dryer repaired either under warranty or after three years, nothing in between.
 

Pablo

Thread starter
Joined
Oct 28, 2002
Messages
48,023
Location
Everson WA - Pacific NW USA
Originally Posted By: rclint
From research I have done, any second hand warranty is a bad purchase, and this is regardless if the company has a good or bad record of replacement etc. Clark Howard is a good name to look at (do a google search) they percentage of people who collect in any way on these deals are so low that it's pretty much money in the bank for thos people selling these "extended warranties" On edit meaning collect on these deals is that the item never needs any service within the time period of the extended warranty. It is also said that if you do not trust the product enough to purchase it without an extended warranty then why purchase it to begin with
You guys are all making sense.....I nave NEVER bought an extended warranty. But someone (here?) said with the LG W&D it makes sense - mainly due to the complexity of the electronics and no long term studies.......just saying......
 
Joined
Sep 6, 2007
Messages
1,832
Location
TX, USA
I see a lot of bad review on the Samsung and LG W&D and Fridge.
Not sure why?
I saw more request for repair on NextDoor app for those brand then people who own the same brand start chiming in.

With that in mind, an extended warranty may be worth the money.
 

Pablo

Thread starter
Joined
Oct 28, 2002
Messages
48,023
Location
Everson WA - Pacific NW USA
bro, welcome to 10 years ago.
Just noticed this OLD 2010 thread. People don't see dates I guess.

Short story: We bought the LG W&D (sans ext warranty) they have been OK. No service calls in 10 years. The washer had some silly software update recall, which was supposed to slow down some of the spin cycles, but that supposed fix just caused it to OE constantly with light wash and wear loads............we usually have to trick the machine a bit when this happens infrequently. The dryer now seems to need more cleaning of the lint and exhaust pathway (a PITA) - but again nothing serious.
 
Joined
Jul 12, 2012
Messages
3,457
Location
Caldwell Idaho
The killer is the electronics. I am an anti extended Warranty type pf person but I buy extended warranties on lots of things now . Square trade warrantees have been pretty good. My wife dropped her fancy camera and it is being fixed or replaced by Square trade now. She has done a smart phone as well.
 
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