So anyways, I was looking for some info on Ford.com, and I logged into my owner area. I clicked on the vehicle health report, and I see this:
WHAT THE EFF, Ford? Why are you permanently canceling my "complimentary" access to what may be a valuable feature for some owners?? Not only that, but you are eliminating my report history! Considering it's a software function that uses Bluetooth to send the report to my phone, there is actually ZERO involvement needed from Ford directly... so why kill it? Are you now going to remove the VHR from my Sync software so I don't click on it and get stupid error messages? Ugh!
Sure, I may be overreacting slightly, but I paid for this feature 7 years ago and now you're killing it?? This is one reason why my next car won't be another Ford, even if it has provided 100k of nearly trouble-free service. But that won't be the story to influence my friends and family: it will be the gas tank vent failure that I had to pay for, and then a month later received a recall notice for it, and never not get reimbursed because my part failed early; the STUPID two-piece lug nuts that saved your company a nickel at the cost of another recall; and now this, disabling a built-in feature that likely saved pennies but cost you a customer. Your pick. /end rant
WHAT THE EFF, Ford? Why are you permanently canceling my "complimentary" access to what may be a valuable feature for some owners?? Not only that, but you are eliminating my report history! Considering it's a software function that uses Bluetooth to send the report to my phone, there is actually ZERO involvement needed from Ford directly... so why kill it? Are you now going to remove the VHR from my Sync software so I don't click on it and get stupid error messages? Ugh!
Sure, I may be overreacting slightly, but I paid for this feature 7 years ago and now you're killing it?? This is one reason why my next car won't be another Ford, even if it has provided 100k of nearly trouble-free service. But that won't be the story to influence my friends and family: it will be the gas tank vent failure that I had to pay for, and then a month later received a recall notice for it, and never not get reimbursed because my part failed early; the STUPID two-piece lug nuts that saved your company a nickel at the cost of another recall; and now this, disabling a built-in feature that likely saved pennies but cost you a customer. Your pick. /end rant
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