Well...because BITOG folks are constantly told inaccurate "facts" (or lied to) by various company reps, regarding the products' substances & compositions, performances, rebates, etc. There is usually a post regarding "another" contacted company's mis-statement(s) about every other week or so.
Lets just say that we have documented more than enough instances where techs that you or I have access to over the phone or via e-mail are not the most knowledgeable or downright have no clue. That doesn't mean the product is crap or an engineer has to answer a question. It simply means that in many cases, the folks who try an answer your questions are NOT the ones who fully know and understand the products that are out there - they are only as good as the communication they get within their own company. In many cases, it isn't even the techs fault - nobody ever got around to telling them something changed.
