It's not their fault, it's mine, for even taking my vehicle there. Changed the oil in my wife's 2002 Windstar(it has 75k miles and I have never changed it) I got under it and the oil filter was barely on and leaking oil! The idiot light never came on. I checked the dipstick and it was at the bottom of the stick, just barely. So, I felt better knowing it was only little over a quart low and not empty! The oil filter isn't exactly in a great spot, but, it seems to me that they never took the time to make sure it was tight. I never bothered to change the oil in the van, I just changed the oil in my beloved truck... But, now, I'll always do it myself. Plus it only cost $10 instead of $40. I should know better. When I was in high school, I worked at a Jiffy Lube. For the most part, most of the techs were pretty good, but there were a couple dinks that liked to force on the wrong filter, etc. I know the owner had to put a new motor in a Corolla because of that... Sorry, my rant is over.