Are we allowed to collectively post publicly in one thread a list of internal Purolator contacts that we have been dealing with, the email communications going back and forth, and whatever information we have? I am hoping that together we can pressure Purolator a bit more with with regards to their filter tearing issues and bring about everyone's experience publicly all in one thread. That way there can be no excuse that these tears are a one off incident and that they have "mistakenly" forgotten to reply back to us. It is absolutely unacceptable that Purolator has been ignoring all our emails and not properly addressing such a critical flaw. I accept that manufacturing defects may happen, but ignoring your customers is not the way to mitigate them. Even Fram with their questionable cardboard endcap design, atleast addresses the community with an expert who answers concerns in a professional and logical manner. Let's put some pressure on these guys together. Ill start by posting my experiences below. If the posting of this information is unacceptable, mods please feel free to close the thread.