My FIL handed me a broken part off his ~25+ year old tow behind garden/landscape rake some weeks back to see if I could fix it. It's an adjustment arm with some welded and threaded bits on it. It was mangled and I couldn't do anything with it.
As a last ditch effort I had him send me a pic of the make/model # of the unit. I found their website and parts diagrams. They still make this particular model and support parts for it, all in the US.
I got in contact with their awesome customer service in Columbus MS and they're going to send me a new "adjusting pivot bracket weldment" for a whopping $21.02 all-in.
About 12 days went by and I didn't get a shipping notification or charge on my card yet. I contacted them again. They apologized for the delay. They've got to make me the part! I don't have it in hand yet, but I'm impressed regardless.
As a last ditch effort I had him send me a pic of the make/model # of the unit. I found their website and parts diagrams. They still make this particular model and support parts for it, all in the US.
I got in contact with their awesome customer service in Columbus MS and they're going to send me a new "adjusting pivot bracket weldment" for a whopping $21.02 all-in.
About 12 days went by and I didn't get a shipping notification or charge on my card yet. I contacted them again. They apologized for the delay. They've got to make me the part! I don't have it in hand yet, but I'm impressed regardless.