Just doesn't care, would be my guess. Why spend money if it's working just fine. Driver was well dressed/car was clean. The OLM had never been enabled/turned off. When OLMs were introduced my industry thought it a death knell. They were a blessing in disguise.
Originally Posted by jcartwright99
Do you think this customer knows they need to change it and can't afford it, or is it they just don't care? When people are struggling financially, car maintenance usually is the first thing to get cut.