Neighbors rolled the dice on a manufacturer buyback vehicle... and lost.

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You know that old saying, of "Just say no"...?

Earlier this spring, the neighbors bought a 2023 Yukon XL SLT with 9,000 miles. They now have three kids and three car seats to use, and really needed the extra room.

The problem was, it was a GM buyback out of California. The first owner had it 4 short months. Problem stated was "battery does not hold a charge".

In the 6 months that they owned it, they were only able to put 3,000 miles on it, because... the battery doesn't hold a charge. Most of the time that they had it, it was trying to be fixed by one of two GM dealers, either the local Buick/GMC dealership, or the Chevy dealership 50 miles away that sold them this steaming heap. They also found out the hard way, that the local GMC/Buick dealership only gives out small Buick Encore loaners, that three car seats simply don't fit into. So, they ended up borrowing an SUV from a family member for several weeks.

After handing it over several times (over 3 months) to the local GMC/Buick dealership for them to try and fix it... it finally went back to the Chevy dealership that it was purchased from, and they tried for another 6 weeks to fix it. At least while this was happening, they drove a new Suburban with dealer plates.

Eventually, after 6 months of not really having a $50,000 vehicle to use, the Chevy dealer that sold it to them finally bought it back. Now, they're driving a Suburban from the same Chevy dealer.

And what did the Chevy dealer do with the Yukon that keeps draining the battery (other than be at least the third dealership who couldn't fix it)? It is back on their used car lot, for sale, yet again...waiting for some other unsuspecting sucker buyer to take it home. Apparently, the dealer is willing to take the risk in repeating this ordeal with some other buyer.

You'd think a dealership would send a troublemaker like that back to the auction (which is where they found it) while they had the chance, but apparently not. It is somewhat amazing what some of these dealers will put themselves and their customers through, to try and make a buck.
 
One would think that a competent dealer backed up by a competent manufacturer could resolve this and failing all else would have loaded up the parts cannon and let 'er rip.
But no, there were only months of misery for the poor buyer.
Shame on both GM and the selling dealer.
 
Needs a battery kill switch.
This will be the solution when the car is finally sold at auction and makes it to Jalalabad.

I presume this would have been escalated to engineering support with Chevy HQ.
 
Didn’t these newer GM’s face battery drain issues because of OTA software updates continuously failing and restarting over and over again? Surely that wouldn’t keep happening. If that was a problem, surely they would have figured that out between all of those visits. 🤔
 
Intermittent problems can be a royal pain. Divide and conquer still works. It might be slow, but it is methodical and yields results. Think weeks, not days.

If I had a garage to keep something like that in while I had my digital storage scope connected to it, I could trouble shoot it. It might take quite a while, but problems like that can be found. I have seen worse. A chip that only failed if the temperature was within a certain range. Hotter or cooler than that range, it ran fine.

Again, intermittent problems are a royal pain, and can take quite a while to find. In one way, they are a challenge, if you have good enough equipment to capture what is going on, the room for the vehicle and equipment, and the time.

Many years ago, I made my living trouble-shooting electronic equipment. I solved a few hard to fix problems back then.
 
Just last week, an acquaintance was telling me that his daughter recently bought a Mercedes that ended up constantly at the dealership for repair. After about 3 months of her driving a loaner, Mercedes replaced her car with a new one. No haggling necessary. MB just offered it up.

I suspect the dealership probably went to bat with MB for her. But that is the way it should be, when someone gets a lemon.
 
Intermittent problems can be a royal pain. Divide and conquer still works. It might be slow, but it is methodical and yields results. Think weeks, not days.

If I had a garage to keep something like that in while I had my digital storage scope connected to it, I could trouble shoot it. It might take quite a while, but problems like that can be found. I have seen worse. A chip that only failed if the temperature was within a certain range. Hotter or cooler than that range, it ran fine.

Again, intermittent problems are a royal pain, and can take quite a while to find. In one way, they are a challenge, if you have good enough equipment to capture what is going on, the room for the vehicle and equipment, and the time.

Many years ago, I made my living trouble-shooting electronic equipment. I solved a few hard to fix problems back then.
Yep, started to Google various makes - lots of battery and charging system issues these days …
 
Dealers are not going to tie up a bay for quite a few days, and have a qualified person occasionally divide it more, set it up for test, and repeat until the problem is found. Too much space, time, and tying up equipment to be making money on these kind of problems.
 
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