Originally Posted by BMWTurboDzl
Originally Posted by SlavaB
Originally Posted by rubberchicken
Is the MB still under warranty ? Not sure what sort of warranty they provide. If they try to deny it under warranty, just ask the service writer why they feel they are immune to the Magnuson-Moss act.
It's under extended warranty till 2022/unlimited mileage. Thx for the advice!
#1 M&M only gives you the avenue of the courts to force a manufacturer to honor its warranty. Waiving M&M in front of a dealer doesn't do anything because they're just a go-between and when it's a big $$ repair awaiting authorization from the manufacturer to perform the warranty work. Sometimes having an attorney threaten to sue under M&M is successful, but again you must hire the attorney to draft the letter.
#2 Warranty companies don't want to pay to fix user error and sometimes they require whomever is doing the work to look for signs that work was previously performed. In this case it's a different bolt on the transmission pan. I've read that some manufacturers use unique parts (ex, factory install gasket has a unique color that cannot be bought outside the channel) for this purpose. The dealer/shop must be certain they'll get paid for warranty work so they must notify the warranty company of whats going on because in some cases the warranty company may want to inspect the failed part and/or obtain reimbursement from the OEM.
#3 Is this a Mercedes Benz extended warranty or a third party extended warranty sold by a Mercedes Benz dealership? Complaining to MBUSA over a third party warranty sold by a non-MB owned dealership is pointless. They could care less.
- So who worked on your transmission and used a different bolt?
1. Warranty - I bought this car as CPO, it has 4 years original warranty + 1 year CPO warranty + paid for 2 years of extended warranty, all thru MB USA. I dont trust any third party warranties really
2. An independent shop worked to perform a transmission service. these GLAs have some hard to access filters, so the dealer charges $800 + tax for the service. These folks charged me $475 with OEM parts. They're really respectable shop in the area and most of their technicians are MB certified. At least they claim it
Originally Posted by SlavaB
Originally Posted by rubberchicken
Is the MB still under warranty ? Not sure what sort of warranty they provide. If they try to deny it under warranty, just ask the service writer why they feel they are immune to the Magnuson-Moss act.
It's under extended warranty till 2022/unlimited mileage. Thx for the advice!
#1 M&M only gives you the avenue of the courts to force a manufacturer to honor its warranty. Waiving M&M in front of a dealer doesn't do anything because they're just a go-between and when it's a big $$ repair awaiting authorization from the manufacturer to perform the warranty work. Sometimes having an attorney threaten to sue under M&M is successful, but again you must hire the attorney to draft the letter.
#2 Warranty companies don't want to pay to fix user error and sometimes they require whomever is doing the work to look for signs that work was previously performed. In this case it's a different bolt on the transmission pan. I've read that some manufacturers use unique parts (ex, factory install gasket has a unique color that cannot be bought outside the channel) for this purpose. The dealer/shop must be certain they'll get paid for warranty work so they must notify the warranty company of whats going on because in some cases the warranty company may want to inspect the failed part and/or obtain reimbursement from the OEM.
#3 Is this a Mercedes Benz extended warranty or a third party extended warranty sold by a Mercedes Benz dealership? Complaining to MBUSA over a third party warranty sold by a non-MB owned dealership is pointless. They could care less.
- So who worked on your transmission and used a different bolt?
1. Warranty - I bought this car as CPO, it has 4 years original warranty + 1 year CPO warranty + paid for 2 years of extended warranty, all thru MB USA. I dont trust any third party warranties really
2. An independent shop worked to perform a transmission service. these GLAs have some hard to access filters, so the dealer charges $800 + tax for the service. These folks charged me $475 with OEM parts. They're really respectable shop in the area and most of their technicians are MB certified. At least they claim it
