My own fault for ever subscribing to SIRIUS

Joined
Apr 20, 2012
Messages
102
Location
WA
Of all the years subscribing to SiriusXM, they have never been provided my CC # or a check. After I go through the yearly routine of cancelling after the one-year "promotional rate", which is usually $89-99/yr, I tell them to send me the bill via snail mail. Even though the paper invoice is a $2 fee, I avoid the automatic renewal shinanigans with CC #'s or checks.

I then pay the subscripotion bill via Bill Pay through my personal checking account. Note: Once you receive the paper bill via snail mail, don't dilly-dally on making the payment, as it is usually a short payment window.
 
Joined
Apr 27, 2012
Messages
13,462
Location
MA
I am on with the 800 number currently. It stated they were so busy, can we text. i said sure, and was connected to a text conversation. I texted to cancel the subscription immediately, they response back was do I want to start or transfer new service. Typical shenanigan to break the consumer down.

Now the response is do I want to lower may rate, my response is please cancel immediately. The response back is may I ask why you would like to cancel today. My response back is please cancel immediately.

Now I get a response that I am required to fill out a form to confirm my identity. I reluctantly fill it out, now asked to confirm my radio ID. Delay, deny, ask me for something I don't have, all in their dirty dog games
Oh yeah, they're kidding about being busy. I skipped the whole texting thing and talked to a real person. I don't think I was on hold for more than a couple seconds, it just basically transferred right away.
 
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Joined
Mar 12, 2015
Messages
23,102
Location
In the shop
Discovered today SIRIUS is charging me $23.95 per month. Has no idea. I had a $5.99 per month subscription, and SIRIUS ran their business plan on me. Tried to call for two days, can't get a human.

Dealing with most any media company in the USA is a huge risk of shenanigans to the consumer. We had Shaw Direct from Canada for satellite for over a decade as I guess the Canadians' don't allow so much dirty stuff by ogolopolies.

Disputing on my AmEx card, but I have no one to blame but myself. Why would I ever enter into anything with that dirty dog corporation SIRIUS.
🤣🤣🤣🤣🤣🤣🤣
 
Joined
Mar 3, 2019
Messages
1,050
Location
New Jersey
Ugh. I couldn’t agree less is more. i’m retired now and spend almost no time in the car. It’s so nice. I miss nothing about the commuting, the ‘spirited driving experience’ to get me home 10 minutes sooner than my neighbors while my SERIUS signal drops out.
 

blupupher

Site Donor 2021
Joined
Aug 27, 2004
Messages
7,463
Location
Katy, Republic of Texas
I have had Sirius since 2004.
I bought a lifetime subscription for $500 back then.
A lot of money, but here I am still using it in my wife's SUV (I did have to pay a $75 transfer fee for that).
Right now that is about a $32/year cost (and gets cheaper every year).

I have had the six month/annual subscription in other vehicles off and on till 2018, so I have called to cancel many, many times.
I have never had an issue canceling my Sirius subscription.
I always set a reminder on my phone 2-3 days before to remind me to call.
I call, usually a 1-2 minute wait, tell them I want to cancel, get the "cheaper" offer, say no thanks, I want to cancel, get an even lower offer, sometimes I would accept, sometimes I would still cancel.
I don't think I ever got more than 2 cheaper offers per call, but usually within a week or two I would get something in the mail for the same or less than their best offer.

If not for the lifetime plan I have, I probably would not have it.
My 2 kids and I all use Spotify and bluetooth/Apple Carplay to listen to music while driving, only my wife uses Sirius (she is tech challenged and has nothing but issues when I showed her how to use Spotify on her SUV).
I do listen to Sirius in her vehicle, but prefer Spotify.
 
Joined
Apr 25, 2017
Messages
8,421
Location
Ohio
When AOL charged for its service, they would continue to successfully charge a credit card after the card expired. SIRIUS is doing the same thing, my AMEX card was replaced with a new card number and code, yet SIRIUS is still billing the old, invalid card.

I wonder if firms like SIRIUS that are able to successfully process a payment on an expired card pay a higher commission to the credit card companies to allow that practice....
It's your credit card company that allows this. They keep track of your old card number and if the charge comes through from a previously known business, they allow it to charge. They do this as a "courtesy" for auto-pay accounts that you might have forgotten to update.
 

dishdude

$100 Site Donor 2023
Joined
Nov 14, 2008
Messages
14,281
Location
Phoenix
DD,

Are you in the IT field for a living by chance?

I find IT professionals may have the skills and time to "beat the games" played by some companies like SIRIUS. Some people like me don't have the skills or the time or desire to even want to play chicken with companies like SIRIUS. I am often on a plane, and when working many times don't have cell phone or POTS line access.

Not in IT, but I am in project management and just set a calendar reminder to remind me to call in and cancel.

If you travel a lot, try the Amex Platinum. The annual fee is steep, but if you travel a lot you'll reap the benefits. Lounge access, they'll pay for your Clear membership, Global Entry and Sirius! I easily make back the annual fee and then some.
 

GON

$100 Site Donor 2023
Thread starter
Joined
Nov 28, 2014
Messages
3,806
Location
Steilacoom, WA
Not in IT, but I am in project management and just set a calendar reminder to remind me to call in and cancel.

If you travel a lot, try the Amex Platinum. The annual fee is steep, but if you travel a lot you'll reap the benefits. Lounge access, they'll pay for your Clear membership, Global Entry and Sirius! I easily make back the annual fee and then some.
Kudos to you. Project management is a very challenging profession, never ending tracking and issues. My observations not many people have the fortitude to manage tough projects. Lots of responsibilities.

I have the AMEX PLAT card but quit using the card for access to the Centurian lounge. Currently there are wait lists to enter most of the AMEX airport lounges. When the Centurion lounges first open the were wonderful oasis at the airport. Now they are a county fair on a Saturday evening like experience.
 
Joined
Mar 14, 2003
Messages
867
Location
USA
I've heard a lot of horror stories about this company and refuse to do business with them no matter how attractive the offer is.

Reading the OP's post just reaffirmed my belief that this company should be avoided.

The Toyota l purchased last year had a 3 month trial. I let it lapse and would never let them be in a position to "auto renew" on me.
 

blupupher

Site Donor 2021
Joined
Aug 27, 2004
Messages
7,463
Location
Katy, Republic of Texas
I've heard a lot of horror stories about this company and refuse to do business with them no matter how attractive the offer is.

Reading the OP's post just reaffirmed my belief that this company should be avoided.

The Toyota l purchased last year had a 3 month trial. I let it lapse and would never let them be in a position to "auto renew" on me.
Well of course you hear more horror stories about companies, people that are happy with them are much less likely to post anything about them.

This thread shows that, there is a majority that has had issues, but there are several (including me) that have been happy with their service and not really had any issues.
Yes the auto renew at a higher price is annoying, but it is clear that you sign up for a contract for 6 months or a year, then after that the rate goes up. Playing the game with them is a part of their business practice.
They are not the only company that does this, and those others that do it also have complaints about the practice.

I do however feel that the time for satellite radio has kind of gone away. With smartphones with streaming services and the connectivity you have with vehicles, there is not near the need for a satellite radio like there was when satellite radio first came out.
As I said before, only reason I still have it is because of my lifetime subscription, I cancelled the other monthly radio plan in my daughters vehicle about 4 years ago because she just did not use it (and was a simple phone call and about 5 minutes of time).
 
Joined
Dec 10, 2006
Messages
1,357
Location
The IL
The service is great. I use a lot of it - sports, music, talk, finance, and news. I just have it on my calendar to call a couple of days before the term is over. I've renewed by text chat a few times recently and it's easy. I've never given them a cc.
I'll agree that the cs is horrible and they'll play games when you try to cancel. But when your car doesn't have Bluetooth, it's a nice thing to have.
 
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