When you go to Firestone or other service places, they will often try to sell unnecessary part replacement.
Several independent gas stations in Monroe, Fairfield County, CT, have come up with a new twist---they attempt to con you into having your windshield replaced when they wash your windshield.
While I was filling my gas in self service lane, an "attendant" began washing my windshield. He then pointed to a tiny rock chip (2mm, the size of pen tip).
He attempted to tell me that my windshield must be replaced, and the gas station could replace it for a "special" price.
I later found out that this "attendant" also works for a phony auto glass repair company, and he "works" at different stations trying to pull the scam, and the owners of the stations are in on the scam.
When I complained to the manager about the attendant, I saw some customer appointments for glass replacement, so I know some people are falling for this.
I called the police, checked some motor vehicle laws, and found that this scam is actually legal in Connecticut! It goes under the definition of "unneeded repairs". It is not illegal for a dealer to sell unneeded repairs. If you buy it, and then find out it was not needed, you could only recover in civil court if you had an "expert" witness that looks at the original part.
Several independent gas stations in Monroe, Fairfield County, CT, have come up with a new twist---they attempt to con you into having your windshield replaced when they wash your windshield.
While I was filling my gas in self service lane, an "attendant" began washing my windshield. He then pointed to a tiny rock chip (2mm, the size of pen tip).
He attempted to tell me that my windshield must be replaced, and the gas station could replace it for a "special" price.
I later found out that this "attendant" also works for a phony auto glass repair company, and he "works" at different stations trying to pull the scam, and the owners of the stations are in on the scam.
When I complained to the manager about the attendant, I saw some customer appointments for glass replacement, so I know some people are falling for this.
I called the police, checked some motor vehicle laws, and found that this scam is actually legal in Connecticut! It goes under the definition of "unneeded repairs". It is not illegal for a dealer to sell unneeded repairs. If you buy it, and then find out it was not needed, you could only recover in civil court if you had an "expert" witness that looks at the original part.
