Bought our 2014 Fusion in April, car has 3,200 miles on it(wife works nearby). About a month ago I noticed the trim on the center stack/console bubbling or peeling, and it's happening around the shifter well.
No problem, I'll schedule service with the dealer.they schedule me this past weekend, drop the car off and I am given a loaner. Get called later in the day to pick my car up, they need to order the parts and will let know when they are in. Get called today by the service manager, and he says ford denied it.they needed to submit images to the digitizer department and they claimed it was the fault of a petroleum based cleaner? I'm sol., denied etc.
Seriously? I don't know what caused it, didn't use anything different than I have in the past(duster, damp cloth) and leather cleaner which wouldn't touch the plastic trim inside with anyway. And if I did use a cleaner as they claimed, wouldn't the whole trim piece be affected?
After much talk with the manager and even Ford customer service I'm still out of luck. First time, in the hundreds of thousands of miles I've put on my cars that this happened. I've now resorted to reaching out via Twitter, email(share holders) and the bbb to have someone from higher up reach out me.
I don't believe it's right to have to fork out$600 on two pieces of trim. Sorry wanted to vent, first Ford purchase ever, abd dint want this to be indicative of the brand itself, just a really lousy way to deal with warranty.
Edited for horrible grammer on my phone
No problem, I'll schedule service with the dealer.they schedule me this past weekend, drop the car off and I am given a loaner. Get called later in the day to pick my car up, they need to order the parts and will let know when they are in. Get called today by the service manager, and he says ford denied it.they needed to submit images to the digitizer department and they claimed it was the fault of a petroleum based cleaner? I'm sol., denied etc.
Seriously? I don't know what caused it, didn't use anything different than I have in the past(duster, damp cloth) and leather cleaner which wouldn't touch the plastic trim inside with anyway. And if I did use a cleaner as they claimed, wouldn't the whole trim piece be affected?
After much talk with the manager and even Ford customer service I'm still out of luck. First time, in the hundreds of thousands of miles I've put on my cars that this happened. I've now resorted to reaching out via Twitter, email(share holders) and the bbb to have someone from higher up reach out me.
I don't believe it's right to have to fork out$600 on two pieces of trim. Sorry wanted to vent, first Ford purchase ever, abd dint want this to be indicative of the brand itself, just a really lousy way to deal with warranty.
Edited for horrible grammer on my phone
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