GON
$100 Site Donor 2024
February 2021 I purchased a Lenovo Thinkpad at Costco. Very happy with the laptop, much more so than the HP it replaced.
On 26 DEC 2021, on the plane ride home from visiting family, the Lenovo had a USB port error. Minutes later the laptop went black. Called Lenovo, went through three hours on the phone doing diagnostics. Lenovo determined the laptop was in fact broke, and to send it to their shop in Texas for repair.
The shop turned the laptop around in 24 hours. I was impressed. Defective mainboard.
Received the laptop Friday and turned it on... screen said it required bitlocker to unlock the hard drive. OS is Windows 10. I never used bitlocker on this laptop. A sheet from Lenovo stated that if I didn't know my bitlocker code, Microsoft would have it. I logged onto my MSFT account, and no bitlocker code. Lenovo says it uses bitlocker to protect the contents of the hard drive. hmmmm.
Now what to do. I have a laptop with a hard drive I can't access. I have no windows 10 operating system on CD to reload. A correspondence to Lenovo on the issue received no response. I do have Windows 7 on CD... but this notebook has no CD drive and not sure a late model Lenovo will run Windows 7......
Any suggestions on how to use a laptop with Windows 10 that has been protected by bitlocker?
On 26 DEC 2021, on the plane ride home from visiting family, the Lenovo had a USB port error. Minutes later the laptop went black. Called Lenovo, went through three hours on the phone doing diagnostics. Lenovo determined the laptop was in fact broke, and to send it to their shop in Texas for repair.
The shop turned the laptop around in 24 hours. I was impressed. Defective mainboard.
Received the laptop Friday and turned it on... screen said it required bitlocker to unlock the hard drive. OS is Windows 10. I never used bitlocker on this laptop. A sheet from Lenovo stated that if I didn't know my bitlocker code, Microsoft would have it. I logged onto my MSFT account, and no bitlocker code. Lenovo says it uses bitlocker to protect the contents of the hard drive. hmmmm.
Now what to do. I have a laptop with a hard drive I can't access. I have no windows 10 operating system on CD to reload. A correspondence to Lenovo on the issue received no response. I do have Windows 7 on CD... but this notebook has no CD drive and not sure a late model Lenovo will run Windows 7......
Any suggestions on how to use a laptop with Windows 10 that has been protected by bitlocker?