My 2014 focus has a minor paint flaw on the hood on the corner edge by the headlight it's like build up from when the seal the edges apparently. Well I was worried ford would deny it because it chipped and kind of looks like a rock has hit it on the road and nicked the paint but ford was very prompt in saying they would repaint the whole hood and given me a loaner and a 100 dollar gas card for the rental. I am very impressed with this. All the negativity toward ford lately I thought I would share my positive experience.
kudos to ford
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This just proves that it's typically the dealer and not Ford corporate that makes or breaks customer experience. Glad to hear you have a nice dealer.
Good on them!
Of course, as I've said before, you and I are not the customers of a car maker. The dealers are their customers. That's why car makers back their dealers. They are backing their ultimate customer.
You and I are customers of the dealership. Not only do we need to pick the right car, but we need to pick a good dealership. One that will treat us right. If they are doing a good business with the car maker, the car maker will support them in their efforts to make their customers happy.
I can't say it enough. You and I are NOT the customers of any car maker, the dealership is their customer.
Originally Posted By: Quattro Pete
This just proves that it's typically the dealer and not Ford corporate that makes or breaks customer experience. Glad to hear you have a nice dealer.
Remember someone complaining a few days ago about ford denying to replace a plastic part around the shift.
They did offer to replace it for $600 tho.
The 2 examples may just prove it's the dealer you're dealing with, not the factory.
Originally Posted By: Quattro Pete
This just proves that it's typically the dealer and not Ford corporate that makes or breaks customer experience. Glad to hear you have a nice dealer.
OVERKILL
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Originally Posted By: NHGUY
Just make sure the new paintjob is equal to or better than oem.
I'm not trying to start an argument here, but, no kudos at all to Ford.
All kudos goes to the dealership, who are Fords customer. The dealer wants to keep your custom so they're taking a hit to keep you happy.
If Ford ultimately paid for it/most of it (warranty labor rates are pretty sad compared to retail labor rates), sure, kudos to Ford. Kudos to the dealer, too, because warranty documentation is a hassle for them and at best the work is a break-even on cost.
I disagree that I am not the customer of the marque. Sure, the dealer is huge in the ownership experience. But when an entire lineup of vehicles has a design flaw, and the dealer simply cannot afford to fix them all, it's up to the marque to pay for it. Or not, in the case of both eras of Ford Triton head spark plug flaws.
Originally Posted By: HangFire
If Ford ultimately paid for it/most of it (warranty labor rates are pretty sad compared to retail labor rates), sure, kudos to Ford. Kudos to the dealer, too, because warranty documentation is a hassle for them and at best the work is a break-even on cost.
I disagree that I am not the customer of the marque. Sure, the dealer is huge in the ownership experience. But when an entire lineup of vehicles has a design flaw, and the dealer simply cannot afford to fix them all, it's up to the marque to pay for it. Or not, in the case of both eras of Ford Triton head spark plug flaws.
Originally Posted By: OVERKILL
Originally Posted By: NHGUY
Just make sure the new paintjob is equal to or better than oem.
OVERKILL
$100 Site Donor 2021
Originally Posted By: The Critic
Originally Posted By: OVERKILL
Originally Posted By: NHGUY
Just make sure the new paintjob is equal to or better than oem.
The quality of good body shop paint is mind-blowing. So it the cost. Fortunately my insurance company pays.
I have body shop paint over 12 years old on one vehicle, you still cannot tell where it was blended-in mid-fender, and yes, I still remember where to look.
OVERKILL
$100 Site Donor 2021
Originally Posted By: HangFire
The quality of good body shop paint is mind-blowing. So it the cost. Fortunately my insurance company pays.
I have body shop paint over 12 years old on one vehicle, you still cannot tell where it was blended-in mid-fender, and yes, I still remember where to look.
Exactly. They had 28 hours into my fender. Person who hit me paid for it. They brought me in to take a look at what they had done to the fender (completely bare of everything, no paint on the entire thing, down to the bare metal) to show they had removed any trace of the impact. They also applied a protective anti-corrosion coating to both the outside that they cleaned off as well as the inside. New trim for the doors, OEM directly from BMW was also installed using OE adhesive.
They matched the OEM paint (which looks different colours depending on ambient light, angle....etc. LeMans blue isn't what I'd call easy to match) PERFECTLY. No matter how you look at the spot that was hit, you cannot tell that it has been repainted. They matched the texture perfectly as well.
I think the secret to getting the hardness is the baking process, as I've never had respray paint/clear that is as hard as this (prior to dealing with these guys). They also did the door on the Expedition when my wife hit the van and the same situation. Perfect match colour-wise (much easier though, it is black), and just as hard as the OEM paint.- Status
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