wemay
Site Donor 2023
Yesterday it appears I picked up a roofing nail in one of my tires. So this morning I visit my local FIRESTONE for a tire replacement. Before dropping it off, I picked up a couple H/K oil filters at Walmart that was on the same route.
I just picked up the Sportage and the receipt shows the tire service as discussed but also an oil change ("at no cost to customer"). The Service Advisor apologized, stating the Tech saw the oil filter on the seat and erroneously believed it was there for an oil change. They also offered to pay for the filter. This has now happened to me twice at different establishments but these guys were very standup...
I would typically be upset but the approach taken by this independently owned FS left me satisfied. I let them know it isn't a problem at all and thanked them for being upfront and fair.
This FS still uses Kendall, which if I could find for a good price, I would use. You can see the cases in the bay area, as opposed to the chain FS which now use SOPUS. Their oil change price is normally $19.99 with this oil and a FS (Champion) filter.
I just picked up the Sportage and the receipt shows the tire service as discussed but also an oil change ("at no cost to customer"). The Service Advisor apologized, stating the Tech saw the oil filter on the seat and erroneously believed it was there for an oil change. They also offered to pay for the filter. This has now happened to me twice at different establishments but these guys were very standup...
I would typically be upset but the approach taken by this independently owned FS left me satisfied. I let them know it isn't a problem at all and thanked them for being upfront and fair.
This FS still uses Kendall, which if I could find for a good price, I would use. You can see the cases in the bay area, as opposed to the chain FS which now use SOPUS. Their oil change price is normally $19.99 with this oil and a FS (Champion) filter.
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