Yes the issue is probably the protective circuitry inside the lithium jump starters refusing to engage on a fully dead battery.
Almost all of the handheld lead acid jump packs have the same 18 AH battery inside. The amp ratings are hype. You might do better carrying a fully charged full size AGM and a good set of jumper cables. Also if this is a garage full of cars that the same company owns, consider hoping that the car next to the dead one can start and be used to supply a jump start.
The interesting thing is when that popular YouTube channel rated jump
Packs, mine was rated as not usable at all. And it cost like $100 with a lightning deal (NOCO). So I decided to try to start a car that had been sitting 6 years and had no battery. Worked.
Someone here said if I were you I’d return it, so I did.
Then I got a better rated gooloo. Did my same test. Couldn’t start. Oh. Press boost. Now it started. Again, no battery. I’ve seen neutral drop do the same. But, it also shut down after repeated tries and had a countdown timer.
Flash forward 1 1/2 years. Take it out, shows 99% charge.
I wanted to use it to hold my car while I swapped batteries. Because the clips and cables are conducive to positioning without them falling off (last time I used my RV power supply and my jumper cables slipped).
The unit was powered on, said ready, and no, my car didn’t have power and the ECU reset.
I say yes the circuitry. Somehow it’s designed to provide temporary current and a lot, but not a steady 12V.
Just me I don’t like the ECU to reset, going beyond the emissions and memory settings. Just don’t like it. There are many hidden things that got reset. For example, on my wife’s, the external thermometer. It matters. It takes a long time to work again and if winter, it’s needed to tell the vehicle whether AC must stay off etc., ie for defrosting.
Anyway back to the point, owners manual does state 20% charge needed. But how about no battery at all? I did it on the car that was sitting 6 years because it had no battery, and this worked with the NOCO and the gooloo. I’d actually be afraid of the alternator being damaged but this car was going to be junked.