Interesting advice from dealer

[alex177]

Just wanted to share something I heard at a Jeep dealer earlier today, thought you guys might get a kick out of it -

I went with my dad to pick up his 2021 Grand Cherokee and while we were there the salesman was talking about 20k mile OCIs as a "feature" of these cars. We questioned him and he kept insisting that they use "full synthetic" (probably just Pennzoil platinum?) and the Pentastar engines are easy on oil. Really seems like terrible advice, especially considering lots of people wouldn't question it.

Remind your loved ones to change their oil often!


Alex

 

[JohnnyJohnson]

LOL well what does the Grand Cherokee Owner's Manual say?

 

[ctechbob]

For all the longer most people keep their cars, they could probably get away with it...the next guy however.....

 

[alex177]

LOL well what does the Grand Cherokee Owner's Manual say?

Honestly not sure, it has an oil life indicator so fingers crossed most people would be motivated by that

 

[aquariuscsm]

I figured the dealerships would insist on 3/3K to get them in as often as possible to spend money.

 

[Imp4]

So refer him to the owners manual which clearly states to the contrary. Or smile and keep on walking.

Your choice.

 

[ATex7239]

Cars salesman are known to be trust worthy types.

 

[Astro14]

So refer him to the owners manual which clearly states to the contrary. Or smile and keep on walking.

Your choice.

The owner's manual ( I just looked) clearly supports the salesman.

20,000 miles.

2 years.

32,000 KM.

That's the recommended oil change interval.

2021 Jeep Grand Cherokee owners manual - OwnersMan

2021 Jeep Grand Cherokee owners manual free download in PDF format or simply view it online.

ownersman.com

Further: "We recommend you use API Certified SAE 5W-20 Engine Oil, meeting the requirements of FCA Material Standard MS-6395 such as Mopar, Pennzoil, and Shell Helix. Refer to your engine oil filler cap for correct SAE grade."

 

[Imp4]

The owner's manual ( I just looked) clearly supports the salesman.

20,000 miles.

2 years.

32,000 KM.

That's the recommended oil change interval.

2021 Jeep Grand Cherokee owners manual - OwnersMan

2021 Jeep Grand Cherokee owners manual free download in PDF format or simply view it online.

ownersman.com

Further: "We recommend you use API Certified SAE 5W-20 Engine Oil, meeting the requirements of FCA Material Standard MS-6395 such as Mopar, Pennzoil, and Shell Helix. Refer to your engine oil filler cap for correct SAE grade."

@Astro14 check page 329 of the link you provided. It plainly states to never exceed 10,000 mile OCIs.
Please cite the page that states 20,000.
Thanks!

 

[blufeb95]

The owner's manual ( I just looked) clearly supports the salesman.

20,000 miles.

2 years.

32,000 KM.

That's the recommended oil change interval.

2021 Jeep Grand Cherokee owners manual - OwnersMan

2021 Jeep Grand Cherokee owners manual free download in PDF format or simply view it online.

ownersman.com

Further: "We recommend you use API Certified SAE 5W-20 Engine Oil, meeting the requirements of FCA Material Standard MS-6395 such as Mopar, Pennzoil, and Shell Helix. Refer to your engine oil filler cap for correct SAE grade."

I'm seeing that under no circumstance shall it ever exceed 10000miles

 

[paulri]

...

 

[Astro14]

Well, I was looking at "Servicing and maintenance" page 331.

Take a look at the chart.

I think I was reading the chart as oil change intervals, but the verbiage says,

"At Every Oil Change Interval As Indicated By Oil Change Indicator System:Change oil and filter.Rotate the tires.

NOTE:Rotate at the first sign of irregular wear, even if it occurs before the oil indicator system turns on.Inspect battery and clean and tighten terminals as required.Inspect the CV/Universal joints.Inspect brake pads, shoes, rotors, drums, hoses and parking brake.Inspect engine cooling system protection and hoses.Inspect exhaust system.Inspect engine air cleaner filter if using in dusty or off-road conditions. Replace the engine air cleaner filter, if necessary."

So, it's got a 20,000 mile service interval.

But it's got an OLM.

And it says follow the OLM.

Interesting.

I was clearly mis-reading that chart.

Perhaps the salesman made the same mistake. "Service interval" in this case has little to do with oil change...

And no, for the record, I wouldn't run a GC for 20,000 miles on any oil.

 

[alex177]

Well, I was looking at "Servicing and maintenance" page 331.

Take a look at the chart.

I think I was reading the chart as oil change intervals, but the verbiage says,

"At Every Oil Change Interval As Indicated By Oil Change Indicator System:Change oil and filter.Rotate the tires.

NOTE:Rotate at the first sign of irregular wear, even if it occurs before the oil indicator system turns on.Inspect battery and clean and tighten terminals as required.Inspect the CV/Universal joints.Inspect brake pads, shoes, rotors, drums, hoses and parking brake.Inspect engine cooling system protection and hoses.Inspect exhaust system.Inspect engine air cleaner filter if using in dusty or off-road conditions. Replace the engine air cleaner filter, if necessary."

So, it's got a 20,000 mile service interval.

But it's got an OLM.

And it says follow the OLM.

Interesting.

I was clearly mis-reading that chart.

Perhaps the salesman made the same mistake. "Service interval" in this case has little to do with oil change...

And no, for the record, I wouldn't run a GC for 20,000 miles on any oil.

Good point, thanks for the extra info!

 

[dwendt44]

Cars salesman are known to be trust worthy types.

Oh, I'm sure. He was likely selling insurance last month and would be selling washers and dryers
next year. SO yeah, take his word for it. (sarcasm intended)


My 2¢

 

[64bawagon]

Car sales people are just about obsoleted. It wont be long and they will be just a memory.

 

[JohnnyJohnson]

@Astro14 check page 329 of the link you provided. It plainly states to never exceed 10,000 mile OCIs.
Please cite the page that states 20,000.
Thanks!

View attachment 79841

The guy that really took the time to read it!

 

[earthbound]

Cars salesman are known to be trust worthy types.

They sure are...along with realtors.....

 

[xmanjeff]

i would have asked if him , his sales manager and the servive manager would like to have a group disscussion

 

[cb_13]

I figured the dealerships would insist on 3/3K to get them in as often as possible to spend money.

Most dealerships in my area lose money on oil changes as they’re trying to be cost competitive with Walmart’s pit crew oil change.

It’s the repairs at $125/hr and parts mark up that are the money makers.

 

[Saabist]

Cars salesman are known to be trust worthy types.

And knowledgeable as well!