Originally Posted By: montero1
My nephews car was hit while he was at work, the person that hit it left a note, and gave his insurance info later on.
He drops the car off at a BWW dealer, so they can assess the damage- it needed a rear bumper cover, and some work underneath.
He gets a rental car the day he drops the car off, and keeps the car until it's repaired, 9 days later (parts had to be ordered). The other parties insurance (USAA), is telling him that he owes for 6 days for the rental car. They said because he chose to take the car to the place of his choice, he should have waited until the parts were in before getting the rental.
Was he supposed to have the dealer put the old parts back on until the new parts arrived? Maybe drive around with no bumper?
He got his car back, and hasn't paid anything so far. I guess in time they would send a collection notice? He called his insurance (Aetna) to see how to deal with this, they basically told him to get lost, not their issue.......
I've been with USAA for 40 years and unfortunately I think that's the way it works. Couple weeks ago my wife's vehicle sustained almost $4k in damage while sitting in a parking lot - individual did not leave a note and left the scene. We chose to take it to a very good body shop that is not one of USAA's. The adjuster told me to make sure I only use a rental car while the car is actually being repaired. And because that type of accident is considered collision, we had to fork over the 500 deductible.
My nephews car was hit while he was at work, the person that hit it left a note, and gave his insurance info later on.
He drops the car off at a BWW dealer, so they can assess the damage- it needed a rear bumper cover, and some work underneath.
He gets a rental car the day he drops the car off, and keeps the car until it's repaired, 9 days later (parts had to be ordered). The other parties insurance (USAA), is telling him that he owes for 6 days for the rental car. They said because he chose to take the car to the place of his choice, he should have waited until the parts were in before getting the rental.
Was he supposed to have the dealer put the old parts back on until the new parts arrived? Maybe drive around with no bumper?
He got his car back, and hasn't paid anything so far. I guess in time they would send a collection notice? He called his insurance (Aetna) to see how to deal with this, they basically told him to get lost, not their issue.......
I've been with USAA for 40 years and unfortunately I think that's the way it works. Couple weeks ago my wife's vehicle sustained almost $4k in damage while sitting in a parking lot - individual did not leave a note and left the scene. We chose to take it to a very good body shop that is not one of USAA's. The adjuster told me to make sure I only use a rental car while the car is actually being repaired. And because that type of accident is considered collision, we had to fork over the 500 deductible.
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