have to agree, most people won't bother to check the BBB or checks websites. If you're wrong, yeah, you report it to the BBB, the company report gets a lower rating, oh boo-hoo. you don't get any resolution from that. Most people won't check anyway. the odds are against it.
to play devils advocate here..
yes the dealership ordered/sold the wrong part. It was their fault.
Is/was there a sign posted that said restocking fee added to all orders/sales? If so, you pretty much have little ammunition, especially if it's printed on the invoice.
It becomes a buyer beware, and buyer not reading the fine print.
So assuming those signs are posted, and the clerk does NOT have to tell you, it's not their fault if you don't read.
Remember.. devils advocate here...
the dealership jacked you for a few bucks, you feel wronged, your time was wasted your energy wasted, the dealership was correct. You were properly refunded your money with the restocking fee imposed. As tricky and shistery as the dealership has acted, they are in the right.
You would lose in court. the sign says nothing about getting 100% back if they mess up. Just think if you had to pay a shipping fee!
if you went to a local auto parts store, you would've gotten your money back with little hassle. How? they rely on word of mouth for their reputation and advertising. the dealership... well it's a Kia dealer, probably not many around the area, so they have no other "kia" competition.
they probably sized you up as a hot head and were probably under the assumption YOU had no idea what you were doing, and were trying to rip them off by returning a special order item that they had to waste resources to get for you, and probably didn't profit much from it either.
they simply had little to no customer service skills and weren't really concerned about you at all becoming a threat.