Originally Posted By: tenderloin
Any customers go off on you at Broadway Radiator?
I just got thrown out of a dealer here!!!
- Thread starter Chris142
- Start date
- Status
I've had 2 in the last few years. We sold a kid a complete PTR. He left and came back after cutting his alumimum radiator core down and thought that I could reweld it back together for him. He wanted to make it shorter.
When my boss explained that we couldn't do that and that we can't send the 2 pieces back as a warranty the kid flipped out. He never told us of his plan to shorten the radiator. If he had needed a shorter radiator I would have found him one in the book and sold him that.
Another guy from out of state created a scene when we charged him Ca state sales tax which is 8.75%. He thought that since he was not a CA resident that he does not have to pay Ca sales tax when he buys something here.
I work customer service in the parts business, I train everybody to take a return with the same smile you sold it with, and never let the situation get bigger than the relationship. It is too [censored] hard and expensive to get customers through the door to loose them over a return.
Originally Posted By: Drew99GT
Originally Posted By: bdcardinal
what good would the BBB do? they are NOT a governmental or regulatory agency and have no power whatsoever except to send a letter asking the business to pay them money for the A+ rating
Originally Posted By: stroked93
I work customer service in the parts business, I train everybody to take a return with the same smile you sold it with, and never let the situation get bigger than the relationship. It is too [censored] hard and expensive to get customers through the door to loose them over a return.
I would just simply not go back there. With their attitude sooner or later their business will suffer. But KIA is a discount brand and along with many discount brands come discount employees.
Wow, doesnt happen to be Hivalley kia or toyota does it?
That is totally [censored], take it as high as you can.
have to agree, most people won't bother to check the BBB or checks websites. If you're wrong, yeah, you report it to the BBB, the company report gets a lower rating, oh boo-hoo. you don't get any resolution from that. Most people won't check anyway. the odds are against it.
to play devils advocate here..
yes the dealership ordered/sold the wrong part. It was their fault.
Is/was there a sign posted that said restocking fee added to all orders/sales? If so, you pretty much have little ammunition, especially if it's printed on the invoice.
It becomes a buyer beware, and buyer not reading the fine print.
So assuming those signs are posted, and the clerk does NOT have to tell you, it's not their fault if you don't read.
Remember.. devils advocate here...
the dealership jacked you for a few bucks, you feel wronged, your time was wasted your energy wasted, the dealership was correct. You were properly refunded your money with the restocking fee imposed. As tricky and shistery as the dealership has acted, they are in the right.
You would lose in court. the sign says nothing about getting 100% back if they mess up. Just think if you had to pay a shipping fee!
if you went to a local auto parts store, you would've gotten your money back with little hassle. How? they rely on word of mouth for their reputation and advertising. the dealership... well it's a Kia dealer, probably not many around the area, so they have no other "kia" competition.
they probably sized you up as a hot head and were probably under the assumption YOU had no idea what you were doing, and were trying to rip them off by returning a special order item that they had to waste resources to get for you, and probably didn't profit much from it either.
they simply had little to no customer service skills and weren't really concerned about you at all becoming a threat.
That manager deserved to have his face planted on the ground infront of his two salesmen.
if this is the dealer I think it is I have had issues with them regarding my corolla.
Last edited:
I will "one up" the devil's advocate position and ask Chris if he burnt some bridges by his actions:
"At this point I lost my cool.I mumbled a few things about her "
"He found me in the showroom before I got to him. He got in my face,"
"On my way out I let every customer in the place know how I felt about there return policy."
"I don't usually lose my cool"
"I might have strangled the manager with his tie"
Before you go off on me (just kidding!), I agree with everyone else regarding the dealer's very poor customer service and that you were wronged. I would have been ticked off too.....and sent my wife to deal with them.
I thought federal law said that if you are going to sell a car you must provide parts for it for a certain number of years. I'm too lazy to look up the exact time period but I doubt KIA has even been selling cars in the US as long as that.
Once upon a time I had a ratty old VW that needed an obscure part for the transmission. They had to get it off the top shelf of some warehaus on some back lot in freaking Germany but they found it. It sounds like it's not just this dealership but all of KIA that's told you where to stick it if they can't find a part for a car that was built in the last 10 years.
- Joined
- Sep 28, 2002
- Messages
- 39,800
I wish I could find the reference too, calvin. I KNOW that there was a law, at least at one time that mandated the production of replacement parts for so many years. At the time it was EVERY part. The reference I saw remarked that a $5000k car cost $31k in aftermarket OEM parts ..that is, there was no limit on price ..but there was a mandate to have them. In 1976 a (I think) 1970 Kingswood Estate wagon came in for a timing chain ..after replacing the timing chain ...the cam summarily snapped ..(taking out the valves -but- ) it took a couple of months to get the cam for an engine that was out of production for so long ...it was a 429. For all I know they had to have it machined.
That said, some stuff like interior parts (door panels, etc.) are impossible to find after a very short period, so that law may have morphed a bit over the passage of time.
no such law anymore. we supply throughout the new car warranty period of the vehicle, then supply is dictated by demand.
- Joined
- Sep 28, 2002
- Messages
- 39,800
Originally Posted By: bdcardinal
no such law anymore. we supply throughout the new car warranty period of the vehicle, then supply is dictated by demand.
My Dad's Fairmont needed a plastic "slot" thing that retained the rear retractible lap belts, and kept them from retracting all the way into this deep void in the frame. Every couple years they broke, eventually us kids just got used to fishing the belts out. They only had them in black, functional but wrong, when the car was only two years old. (And new ones still coming off the line.)
Originally Posted By: Gary Allan
Then all an OEM need do is say that there's no demand ..and send every car from that model year to the junkyard. That's why the law (whatever it was) was written. To stop OEM's from making a car ..and then simply saying "sorry, you need a new car". Granted, we're into throwaway cars ...but..
Originally Posted By: doitmyself
I will "one up" the devil's advocate position and ask Chris if he burnt some bridges by his actions:
I don't blame you a bit for feeling that way and I would have felt that way too. It's a shame they couldn't have bent the rules just in your case. They were very wrong. They should have admitted their mistake and refunded all your money - and with an apology.
If you hadn't seemed to mouth off to the lady, you *may* have been able to get money back.
Originally Posted By: Chris142
Originally Posted By: Drew99GT
Chris, what dealer is it???
From the guy being devils advocate:
Pretty sorry state of affairs if your restocking fee is applied due to your own mess up. Restocking fee should only be applied to customer errors. If you mess up, you eat it. In this case, Kia messed up, they should eat it.
Alex.
Quote:
Is/was there a sign posted that said restocking fee added to all orders/sales? If so, you pretty much have little ammunition, especially if it's printed on the invoice.
Originally Posted By: Anies
I almost got escorted out by police. I went to Nissan 46 in Totowa NJ after we found out they sold my wife and her father a car that was in several accidents and they falsified a CarFax report.
She was having all sorts of problems with her Altima, suspension, transmission etc and it only had about 38k on it. So we went to shop the car around to trade in for another vehicle and the Pontiac dealership at the time notified it was in a severe front end collision. They provided us the CarFax report and it showed the date when the accident was reported and they also provided us date of submission which was well before she took ownership of the vehicle.
Outraged we drove to Nissan 46, asked for the manager/owner(he is on the commercials, but was to much of a chicken to come out, so he sent a lacky out who was the assistant / general manager of the dealer). He was throwing all sorts of excuses out about the sale(it was only about 5 months since the car was purchased at the time). When I provided him the CarFax document he stated that its incorrect. I walked out, showed him the Hood paint was uneven and edged, not finely detailed as it should be. Showed the crumple impacts on the inside of the engine bay etc.
He said it was our doing, ignoring the fact I have reports stating otherwise. He didn't want to take the car back, wanted to offer 30% of its value and wanted to rip her off on another sale(5 year lease of an 07 Mistu Galant lol). I then stated I would go out into his showroom, then to the car lot and yell out to customers how crooked his dealership is. He then got in my face, threatened me personally, then threatened to have me removed off the premises by police. I scoffed at him, then he threatened me again stating that I would be in a daze from the amount of legal action taken against me for even attempting to say one word to the customers.
I then retorted back to him he can try, but he wouldn't even be able to lift the phone off the receiver before I got to him. He kept getting itno my face, yelling, screaming. Nothing was being resolved, so we left.
Called Nissan USA, they didn't care, nor did they want to help since it was a used car sold. Suffice to say I got rid of the car, but dealerships don't really car. Some want return customers, others want the revolving door policy.
- Status
Similar threads
- Locked