I just got thrown out of a dealer here!!!

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There's probably some legalese on the paperwork that covers the dealer's position. They really should have just given you the full refund though.

If it bugs you, and you paid by credit card, put in a dispute with the card company. Meanwhile, call the Owner, and ask for a sit down to discuss. If the Owner refuses/is unhelpful, put in a formal complaint with the manufacturer including all names/dates/times/steps toward resolution, etc. Be respectful, and state want you want.

It's a tough economy out there, especially in the auto world. You may not get your cash back, but you can take these folks over the hurdles for a few weeks. :)
 
what good would the BBB do? they are NOT a governmental or regulatory agency and have no power whatsoever except to send a letter asking the business to pay them money for the A+ rating, or to help out the customer. if the customer ordered the wrong part (ie bad info) it is theirs unless it is a regular stocking item, which they get to pay a 25% restocking fee. if the item is electrical or has been installed its theirs unless ordered wrong.

If i order the wrong part for a customer, they get a full refund on that part and i make the best attempt to find the correct one. if the correct part costs more, i eat it, if it costs less they get the correct part plus the difference. as soon as someone starts yelling they are kicked out of the parts dept.

On about 95% of the customers i get the VIN to look up a part, helps a ton with looking up the correct part. you would be amazed at how many people insist their Escape or Focus has a V8. asking what color the interior is gets blank stares a majority of the time. I have had customers try to figure out the model year of the car by when they graduated high school or college. I have about a 98% success rate in getting the right part, the ones that are wrong are usually from bad info from the customer. I make sure to write as much info on the invoice including VIN, trim code, axle code etc..

One thing we do at my dealer with wholesale accounts, is we mark Motorcraft branded parts. Shops can purchase Motorcraft from larts distributers that sell to us, but they get them for the same as what we pay. That is why we dont give out part numbers, as they just turn around and buy from teh distributer. we have shops that will buy from us, but from them, and return their part to us, without the mark no credit.
 
If it was their fault, there is no way they should have charged you a restocking fee. And, if it was a stocking item, there should not be a fee for any reason.

Our policy for restocking fees is for the rare customer that special orders a part then returns it later saying they didn't need it, etc.

Also, if it was that big of a deal, our parts manager would have just refunded the money before it got that far.

IMHO there is no reason you should have been treated that way.
 
They owe my boss some $$ on a wrong part and his issue has been going on with them for several months now. He has not even got any kind of refund yet.

I called him and told him about my experiance and he's ready to go after em someway. Remember that I work at a shop so our 1st change will be not getting any more parts from them.

I paid cash on the part I bought and it was just a few dollars. Like I said it's not the money but the principal of the thing. If I had ordered a wrong part I could see a restocking fee. But not if they supplied the wrong part.

Unless they got my plate and called the fuzz they don't know who I am.......YET.
 
I almost got escorted out by police. I went to Nissan 46 in Totowa NJ after we found out they sold my wife and her father a car that was in several accidents and they falsified a CarFax report.

She was having all sorts of problems with her Altima, suspension, transmission etc and it only had about 38k on it. So we went to shop the car around to trade in for another vehicle and the Pontiac dealership at the time notified it was in a severe front end collision. They provided us the CarFax report and it showed the date when the accident was reported and they also provided us date of submission which was well before she took ownership of the vehicle.

Outraged we drove to Nissan 46, asked for the manager/owner(he is on the commercials, but was to much of a chicken to come out, so he sent a lacky out who was the assistant / general manager of the dealer). He was throwing all sorts of excuses out about the sale(it was only about 5 months since the car was purchased at the time). When I provided him the CarFax document he stated that its incorrect. I walked out, showed him the Hood paint was uneven and edged, not finely detailed as it should be. Showed the crumple impacts on the inside of the engine bay etc.

He said it was our doing, ignoring the fact I have reports stating otherwise. He didn't want to take the car back, wanted to offer 30% of its value and wanted to rip her off on another sale(5 year lease of an 07 Mistu Galant lol). I then stated I would go out into his showroom, then to the car lot and yell out to customers how crooked his dealership is. He then got in my face, threatened me personally, then threatened to have me removed off the premises by police. I scoffed at him, then he threatened me again stating that I would be in a daze from the amount of legal action taken against me for even attempting to say one word to the customers.

I then retorted back to him he can try, but he wouldn't even be able to lift the phone off the receiver before I got to him. He kept getting itno my face, yelling, screaming. Nothing was being resolved, so we left.

Called Nissan USA, they didn't care, nor did they want to help since it was a used car sold. Suffice to say I got rid of the car, but dealerships don't really car. Some want return customers, others want the revolving door policy.
 
Originally Posted By: bdcardinal
what good would the BBB do? they are NOT a governmental or regulatory agency and have no power whatsoever except to send a letter asking the business to pay them money for the A+ rating


Non-sense. The BBB has saved my family's rear end numerous times.

They are a BBB accredited business; if they don't respond to a complaint, they're rating will go to an F.

THE DEALER ordered the wrong part, not Chris.

I'd fight these crooks to the bitter end just for my own piece of mind.

If there's fine print saying they charge a restocking fee no matter what, then that is pure scam.
 
Good job! Over the years I've had a few situations similar to yours where people got into my face. My dad and his best friend are Black Belts in Jiu-Jitsu, and I was coaxed into studying Karate at the ripe young age of 4 1/2 years old. By age 16 I had gotten my black belt in Karate and had a pretty good understanding of Jiu Jitsu.

Dad was always against using it unless all other options were exhausted. But he always told me to stay calm and never let anyone into my comfort zone. I've had a few people venture into it, and a stern calm warning sent them on their way. People should really think twice before getting into someone's face, especially some of these bloated, out of shape, loud mouthed, sales managers I've seen.

I would make it known how you were treated and file a complaint with KIA Motors.
 
Originally Posted By: bdcardinal

One thing we do at my dealer with wholesale accounts, is we mark Motorcraft branded parts. Shops can purchase Motorcraft from larts distributers that sell to us, but they get them for the same as what we pay. That is why we dont give out part numbers, as they just turn around and buy from teh distributer. we have shops that will buy from us, but from them, and return their part to us, without the mark no credit.


We did this at the last dealer I worked at, we used ultraviolet markers to mark the parts and a blacklight to check them.
It was usually only a couple of accounts that tried that trick, it put a stop to it real quick...
 
Originally Posted By: Drew99GT
Originally Posted By: bdcardinal
what good would the BBB do? they are NOT a governmental or regulatory agency and have no power whatsoever except to send a letter asking the business to pay them money for the A+ rating


Non-sense. The BBB has saved my family's rear end numerous times.

They are a BBB accredited business; if they don't respond to a complaint, they're rating will go to an F.

THE DEALER ordered the wrong part, not Chris.


not to start anything, but they really cant do anything. a friend of mine ran a incoming call telemarketing business that did secret shopper sign up stuff. anytime they got a complaint against them from to the BBB, the BBB said that since they had an A+ rating (they paid a few grand in hush money to the BBB) there was nothing they could do. they are a mediating agency and nothing more.

And ya, if I order the wrong part for a customer, it gets taken care of at my expense, not the customers.
 
Originally Posted By: bdcardinal


And ya, if I order the wrong part for a customer, it gets taken care of at my expense, not the customers.


+1
 
Originally Posted By: bdcardinal
the BBB said that since they had an A+ rating (they paid a few grand in hush money to the BBB) there was nothing they could do. they are a mediating agency and nothing more.



Well, that is not following their stated protocol. It doesn't matter what rating a company has; if you file a dispute with them, they are supposed to go through their formal process and they have everytime I've filed a complaint.
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Chris, I had the same problem although I didn't actually go back because of a different situation. The Acura dealership sold me a license plate light bracket for a G2 Integra whereas I needed one for the '94-'95 Integra. I would've taken it back and argued about the restocking fee but the shop put the part on without telling me it was the wrong part and rigged it up there (putting holes in my bumper in the process). Afterwards he said "Oh, they gave you the wrong part but we made it work..."

Gotta love it when that happens...
 
Originally Posted By: c3po
If you paid with a credit card you can refuse to pay .



My thoughts exactly - just do a charge back and the CC company will handle it from there. If you paid cash, you're pretty much stuck. Maybe you could buy a billboard for a week and put on it what happened and the dealer's name!
 
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