I almost got escorted out by police. I went to Nissan 46 in Totowa NJ after we found out they sold my wife and her father a car that was in several accidents and they falsified a CarFax report.
She was having all sorts of problems with her Altima, suspension, transmission etc and it only had about 38k on it. So we went to shop the car around to trade in for another vehicle and the Pontiac dealership at the time notified it was in a severe front end collision. They provided us the CarFax report and it showed the date when the accident was reported and they also provided us date of submission which was well before she took ownership of the vehicle.
Outraged we drove to Nissan 46, asked for the manager/owner(he is on the commercials, but was to much of a chicken to come out, so he sent a lacky out who was the assistant / general manager of the dealer). He was throwing all sorts of excuses out about the sale(it was only about 5 months since the car was purchased at the time). When I provided him the CarFax document he stated that its incorrect. I walked out, showed him the Hood paint was uneven and edged, not finely detailed as it should be. Showed the crumple impacts on the inside of the engine bay etc.
He said it was our doing, ignoring the fact I have reports stating otherwise. He didn't want to take the car back, wanted to offer 30% of its value and wanted to rip her off on another sale(5 year lease of an 07 Mistu Galant lol). I then stated I would go out into his showroom, then to the car lot and yell out to customers how crooked his dealership is. He then got in my face, threatened me personally, then threatened to have me removed off the premises by police. I scoffed at him, then he threatened me again stating that I would be in a daze from the amount of legal action taken against me for even attempting to say one word to the customers.
I then retorted back to him he can try, but he wouldn't even be able to lift the phone off the receiver before I got to him. He kept getting itno my face, yelling, screaming. Nothing was being resolved, so we left.
Called Nissan USA, they didn't care, nor did they want to help since it was a used car sold. Suffice to say I got rid of the car, but dealerships don't really car. Some want return customers, others want the revolving door policy.