- Jun 5, 2003
- Apple Valley, California
My mom's car had an oil leak so I went to the local dealer to get the seal. Took the car apart today and they sold me the wrong seal. So I took it back in hopes of getting the right seal which they can't even get. So I asked them to refund me my $$$ for the wrong part. They charged me a restocking fee! A restocking fee on the wrong part that they sold me. I told the cashier that was not acceptable since it was the wrong part they sold. She said "Thats our policy" and turned and walked away! At this point I lost my cool.I mumbled a few things about her and headed to the managers office to get this straightened out. He found me in the showroom before I got to him. He got in my face, told me to (insert word here) leave and never come back. I told him that I wasn't leaving untill I got a full refund for the wrong part they sold me. He got in my face again and told me that I was not going to get the restocking fee back and for me to (more cuss words) leave. At this point were toe to toe and I saw 2 salesmen heading my way so being out numbered I headed for the door. On my way out I let every costomer in the place know how I felt about there return policy. I don't usually lose my cool but this just irked me. It's not the $$ so much but the principal of them keeping my $$ when they sold me the wrong part to begin with. It's a good thing that the other salesmen showed up or I might have strangled the manager with his tie Hopfully they lost a sale after witnessing how I was treated.